Bilingual Remote Healthcare Member Services Representative Job at Randstad USA, Duluth, GA

ZjFVUXp5ZXVTajY5Umt1THVZRUxuMDl0K2c9PQ==
  • Randstad USA
  • Duluth, GA

Job Description

Make a Difference in Healthcare! (Bilingual - English/Spanish)

Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role:

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 3200 Breckenridge Blvd, Duluth GA 30096.

Start Date: June and July Start Dates

Compensation:

During Training (12 weeks): $18.00 per hour

After Training: $19.00 per hour

Training/Working Schedule:

  • Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 11:30am-9:30pm EST
  • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
  • AFTER TRAINING: Must be able to work weekends- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing:

  • Respond to a high volume of incoming calls
  • Assist Members w/ benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
  • Heavy data entry, updating patient profiles/demographics
  • Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements:

  • 6+ months Call Center Experience (2+ yrs Customer Service Experience)
  • Must be bilingual in English and Spanish (Bilingual assessment required).
  • Able to work flexible/required hours of operation/work schedule, including weekends.
  • Healthcare knowledge is a PLUS but not required.
  • Pass Required Assessments

If you meet the requirements and would like to move forward. Please complete the following 2 steps:

1. To complete the Required Assessments: (Use a computer) -

If the link does not work, please copy and paste the following into a webrowser::

(A computer is required to complete Assessments- if you use a different device you will not pass automatically)

2. Once assessments have been completed, please email your resume to the following: carmen.kier@randstadusa.com

Job Tags

Hourly pay, Remote job, Flexible hours, 2 days per week,

Similar Jobs

PSEG Long Island LLC

District Operator in Training Job at PSEG Long Island LLC

 ...electric transmission system of Long Island. District Operator in Training will assist in performing the following duties: Become...  ...position. The successful candidate will also be required to attend a four-week course at the New York Independent System Operator... 

Guided Search Partners

Engineering Manager Job at Guided Search Partners

Guided Search Partners is an Executive Search firm that is built on the principles of Trust, Transparency, Specialization, and True Long-term Relationships . Our goal is to provide the best experience for both our clients and candidates. We consistently deliver the ...

The H&K Group

Force Account Administrator Job at The H&K Group

 ...Obtain blue books sheets for equipment hourly rates Maintain equipment watch so all equipment is current in the system Upload documents into ECMS with current equipment Verify on certified payroll reports employees that are on the force account with proper rates... 

Advantage xPO

Private Wealth Management Administrative Assistant - Miami Job at Advantage xPO

 ...mail, including checks and stock certificates, tax forms, and scanning Providing general administrative services to teams, such as...  ...to include booking conference rooms, ordering food, printing documents, coordinating interview schedules, liaising with building services... 

24 Seven Talent

Marketing Assistant Job at 24 Seven Talent

 ...Responsibilities: ~ Provide administrative and project support to the Senior Coordinator and Coordinator on campaigns supporting films and custom programs. ~ Assist with media planning, banner ad placement, campaign rotation, and delivery of creative assets. ~ Help manage...