Bilingual Remote Healthcare Member Services Representative Job at Randstad USA, Duluth, GA

ZjFVUXp5ZXVTajY5Umt1THVZRUxuMDl0K2c9PQ==
  • Randstad USA
  • Duluth, GA

Job Description

Make a Difference in Healthcare! (Bilingual - English/Spanish)

Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role:

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 3200 Breckenridge Blvd, Duluth GA 30096.

Start Date: June and July Start Dates

Compensation:

During Training (12 weeks): $18.00 per hour

After Training: $19.00 per hour

Training/Working Schedule:

  • Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 11:30am-9:30pm EST
  • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
  • AFTER TRAINING: Must be able to work weekends- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing:

  • Respond to a high volume of incoming calls
  • Assist Members w/ benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
  • Heavy data entry, updating patient profiles/demographics
  • Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements:

  • 6+ months Call Center Experience (2+ yrs Customer Service Experience)
  • Must be bilingual in English and Spanish (Bilingual assessment required).
  • Able to work flexible/required hours of operation/work schedule, including weekends.
  • Healthcare knowledge is a PLUS but not required.
  • Pass Required Assessments

If you meet the requirements and would like to move forward. Please complete the following 2 steps:

1. To complete the Required Assessments: (Use a computer) -

If the link does not work, please copy and paste the following into a webrowser::

(A computer is required to complete Assessments- if you use a different device you will not pass automatically)

2. Once assessments have been completed, please email your resume to the following: carmen.kier@randstadusa.com

Job Tags

Hourly pay, Remote job, Flexible hours, 2 days per week,

Similar Jobs

Alexander Chapman

Real Estate Counsel Job at Alexander Chapman

 ...range of commercial real estate asset classes Manage outside counsel as needed Qualifications: ~5+ years of commercial real estate...  ...and comfort operating in a lean environment ~ Law firm or in-house background considered ~ Licensed to practice law in the U.S.... 

Sitter.com

Sitter Wanted - Live In Nanny Needed For 2 Kids $1200+ Per Week Job at Sitter.com

Looking for a full-time live-in nanny in Miami Beach, Florida to care for our adorable toddler. We are a warm and welcoming family seeking a nurturing and experienced individual to join our household. The ideal candidate should have a genuine love for children, be reliable...

Jake's Auto Repair LLC

Automotive Technician Automotive Mechanic Job at Jake's Auto Repair LLC

 ...Job Description Job Description We are a well-established, family-owned automotive repair shop seeking an experienced Automotive Technician who wants consistent work and long-term stability. We are looking for a skilled professional who takes pride in quality repairs... 

Kaav Inc.

SAP CS Consultant | REMOTE Job at Kaav Inc.

 ...Required: Must have experience of working as functional SDCS consultant at least of 5 years Must have experience that includes...  ...project enhancements handling Tier 1 and Tier 2 support issues SAP enhancements implementation Should have knowledge of core business... 

AccuWeather, Inc.

Senior Director, Software Engineering Job at AccuWeather, Inc.

 ...stations. The AccuWeather Network and AccuWeather NOW reach an audience of over 125 million on cable and streaming platforms including DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast's Xfinity X1 and Xfinity Stream, Roku, Xumo, Rockbot, LG,...