Job Description

Our client A Global Tech Company is only interested in individuals that take their skills seriously and have a passion to develop to the next level. Interested in leadership and supervisory roles.

Technical Support Specialists that are seeking an opportunity to grow within an organization as a leader.

Responsibilities

• Provide first-level support via inbound calls for products, ensuring effective troubleshooting and repair guidance.
• Efficiently create and manage service tickets, ensuring timely issue resolution and consistent updates within the ticketing system.
• Utilize analytical skills to diagnose technical issues, guiding onsite technicians through the resolution process and documenting all interactions in detail.
• Escalate unresolved incidents in accordance with SLAs, ensuring a seamless handover to the next level of support.
• Collaborate with team members and communicate effectively to maintain a cohesive working environment and ensure continuous improvement in service delivery.
• Employ remote support tools and a call tracking system to facilitate efficient problem resolution and ticket management.

Qualifications

• High school diploma with technical certifications and/or Bachelor's a strong plus.
• 1-3 years of experience in a technical help desk or service desk role.
• Exemplary client focused personality

Required Skills

• Strong customer service orientation, with excellent communication and interpersonal skills.
• Proficiency in CRM and task management software, with a good understanding of technical support industry standards and practices.
• Mechanically inclined, with hands-on troubleshooting expertise and the ability to multi-task effectively across various systems.
• Detail-oriented approach, with a commitment to maintaining accurate customer records and ensuring consistency in service delivery.
• Solid foundation in Microsoft Office, Teams, and relevant technical knowledge, with the ability to attend office as required.

Preferred Skills

• Familiarity with Epicor, Zingtree, and Talkdesk software is considered a plus, enhancing operational efficiency and service quality.

ON-SITE - DALLAS, TEXAS VACINITY. Training Mon-Fri - 1st shift - then move to 2nd shift schedules.

Equal Opportunity Statement

Our client is committed to diversity and inclusivity.

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