Job Description

Join the Delval Team!

Delval Equipment is hiring a Service Manager to lead and support our team in Sykesville, MD !

Position Summary:

As a Service Manager you will play a pivotal role in overseeing technical service operations and managing a team of technicians while ensuring high-quality customer service. You will be responsible for effectively communicating with the Service Coordinator and Service Administrator to coordinate daily service activities, including work order assignment, staff scheduling, and performance monitoring. In addition to technical problem-solving, customer relations, and maintaining operational efficiency, you will strategically plan department goals, track performance metrics, and implement improvement strategies.

Our Service Managers bridge communication between service technicians, sales teams, and customers, ensuring smooth workflow and maintaining Delval’s high service standards. Additionally, this individual will manage department budgets, assist with the procurement of necessary equipment and parts, as well as ensure compliance with industry regulations, making them critical to Delval’s service excellence and customer satisfaction.

Key Responsibilities include (but are not limited to):

• Manage, mentor, and develop service technicians.
• Assist the Service Coordinator & Service Administrator on work schedules and responsibilities.
• Conduct performance evaluations.
• Customer Service Orientation and training.
• Jointly support and resolve workforce concerns with the Human Resource Manager
• Work with Human Resources to recruit, hire, and retain qualified Technicians, Welders/Mechanics.
• Promoting a safety-first culture.
• Oversee all aspects of the service group of the assigned office.
• Coordinate with manufacturers on warranty, technical support, and startup of new equipment.

Physical Demands

• Must be comfortable sitting, standing, kneeling, climbing (ladders and stairs), balancing, carrying, stooping, lifting, and being in confined spaces.
• Must have an active range of motion/strength from the spine to ankles.
• Employee must be able to drive in a car for up to six + hours per day, if needed.
• Employee must be able to stand on feet for up to 8 hours per day if needed.

Qualifications:

• 5 years + of service/technical management experience.
• Commercial and Industrial Boiler technical knowledge.
• Direct experience with the types of products that Delval sells, services, and supports is preferred.
• Advanced diagnostic, repair, and problem-solving abilities.
• Able to be clear, efficient, and professional in communication with co-workers, and customers to ensure smooth operations.
• Able to fluently speak, read, write, and comprehend English
• Must have a clean driving record and the ability to pass necessary background checks to gain access to many facilities.
• Must be able to pass drug and alcohol testing randomly.
• Ability to work overtime and weekends if needed.

Benefits

• Health Coverage including Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account
• Telemedicine
• PTO and 10 Company Holidays
• 401(K) with matching
• Profit Sharing Plan
• Tuition Reimbursement
• Gym Membership Discount
• Referral program and more!!

**Compensation range for this role is $100,000 - 135,000 based on experience.

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