Production Support Analyst Job at InfoPeople Corporation, Irving, TX

ZUZJU3d5R3NTejI0UUVtTHZvZ01uVVJzOXc9PQ==
  • InfoPeople Corporation
  • Irving, TX

Job Description

We are seeking a skilled production support analyst to join our Sales Planning & Operations Support team. You will play a critical role in ensuring the stability, availability, and performance for all Applications.

You will be the first contact for incoming Direct and Indirect Channel Quick Tickets in queues

  • Provide real-time triage and escalation of quick tickets.
  • Provide front-line system support by analyzing tickets for reported issues, defects, and gaps utilizing resources until full resolution.
  • Manage strategic system support chats in order to assist in timely triage and system governance
  • Close tickets within expected timeframe. Examples include pending orders, trade release, user education, and basic troubleshooting.
  • Collaborate with channel partners by following up on reassigned tickets and defects created
  • Provide Slack channel support by monitoring leadership slack channels for outages and escalated ticket submissions
  • Participate in outage team responsibilities
  • Conduct store visits, working with the frontline to uncover educational opportunities and enhancement requests
  • Tactical case management with a comprehensive understanding of the ticket process. This allows for advancement opportunities through continued development of knowledge related to system issues.

This role includes a combination of work from home and assigned office days (VCG in-office days are Tuesday, Wednesday, and Thursday).

What we're looking for...

A motivated, enthusiastic individual with a positive mindset who is able to effectively collaborate, think outside of the box, and has a strong work ethic. This role will challenge you to learn new tools, communicate effectively, and take ownership of all work. If you are passionate about analyzing data, uncovering gaps, and identifying system defects, this would be a good role for you.

Qualifications:

  • A bachelor's degree and 4 years of relevant experience (Retail or Indirect)

Preferred Qualifications

  • Bachelor's degree in organizational communication, Information Technology, or Computer Science
  • Master's Degree
  • Knowledge of Agile methodologies

Job Tags

Work from home, Home office,

Similar Jobs

PrismHR

Janitor Job at PrismHR

 ...Title: Clean Tech Location: Greenwood Village, CO Pay: $20/hour Job Duties: Work in a team environment and follow directions from Supervisor and/or Team Lead Clean, chemically treat, and vacuum physical surfaces within a construction, technical or GMP environment... 

Larson Maddox

Corporate Associate - Elite Firm Job at Larson Maddox

 ...We are partnering with a top tier law firm based in NYC that is looking for a mid to senior level associate to join their Corporate & Securities Practice Group. In this role, you will get exposure to a variety of general corporate matters, including M&A, securities and... 

Lowe's Pro Supply

Assistant General Manager - Bilingual Job at Lowe's Pro Supply

 ...The Assistant General Manager, under direction of the Regional General Manager, manages daily operations in a million+ square foot distribution center. This includes responsibility for the performance of a team of Operations Managers along with execution of all operational... 

QZS Group

Business Management Consultant Job at QZS Group

 ...excitement and are always up to new challenges. We are a leading Business Consulting and Management Firm in the Concord, CA area. The Business...  ...Consultants gain: Methods of how to train and mentor entry level - assistant management employees Confidence in public... 

Catholic Health Initiatives

Interventional Cardiologist Job at Catholic Health Initiatives

 ...ProgramsWellness Programs\#HEC**Responsibilities**CHI St. Vincent Heart Institute in Hot Springs, AR is seeking BE/BC Interventional Cardiologist to join a well established busy practice. CHI St. Vincent Heart Institute is located on the medical campus and attached to...