Production Support Analyst Job at InfoPeople Corporation, Irving, TX

ZUZJU3d5R3NTejI0UUVtTHZvZ01uVVJzOXc9PQ==
  • InfoPeople Corporation
  • Irving, TX

Job Description

We are seeking a skilled production support analyst to join our Sales Planning & Operations Support team. You will play a critical role in ensuring the stability, availability, and performance for all Applications.

You will be the first contact for incoming Direct and Indirect Channel Quick Tickets in queues

  • Provide real-time triage and escalation of quick tickets.
  • Provide front-line system support by analyzing tickets for reported issues, defects, and gaps utilizing resources until full resolution.
  • Manage strategic system support chats in order to assist in timely triage and system governance
  • Close tickets within expected timeframe. Examples include pending orders, trade release, user education, and basic troubleshooting.
  • Collaborate with channel partners by following up on reassigned tickets and defects created
  • Provide Slack channel support by monitoring leadership slack channels for outages and escalated ticket submissions
  • Participate in outage team responsibilities
  • Conduct store visits, working with the frontline to uncover educational opportunities and enhancement requests
  • Tactical case management with a comprehensive understanding of the ticket process. This allows for advancement opportunities through continued development of knowledge related to system issues.

This role includes a combination of work from home and assigned office days (VCG in-office days are Tuesday, Wednesday, and Thursday).

What we're looking for...

A motivated, enthusiastic individual with a positive mindset who is able to effectively collaborate, think outside of the box, and has a strong work ethic. This role will challenge you to learn new tools, communicate effectively, and take ownership of all work. If you are passionate about analyzing data, uncovering gaps, and identifying system defects, this would be a good role for you.

Qualifications:

  • A bachelor's degree and 4 years of relevant experience (Retail or Indirect)

Preferred Qualifications

  • Bachelor's degree in organizational communication, Information Technology, or Computer Science
  • Master's Degree
  • Knowledge of Agile methodologies

Job Tags

Work from home, Home office,

Similar Jobs

LMA Recruitment

Interior Design and Furniture Specialist - Multifamily Interiors Job at LMA Recruitment

 ...Summary We are looking for a detail-oriented, design-focused Furniture Specialist to enhance our interior design team serving multifamily...  ...outcomes Monitor timelines for production, shipment, and delivery CAD & Documentation Create and update furniture plans... 

Colonial Life

Broker Development Manager Job at Colonial Life

 ...has been a leader of the Voluntary Benefits space for 85 years. Broker business accounts for 70% of Colonial Life sales and we are...  ...regular updates to leadership Qualifications: ~2+ years of experience in B2B sales, employee benefits, or insurance brokerage ~ Proven... 

Sutter Health

Food Service Delivery Driver Job at Sutter Health

 ...Medical Center**Position Overview:**Responsible for quality food service delivery to customers, patients and residents, including preparation,...  .../experience**CERTIFICATION & LICENSURE:**DL-California Drivers Class CSS-Serve Save Certified within 60 Days of hire**Job... 

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...Haul automotive parts in dry van trailers with newer trucks. Haul no-touch, mostly drop-and-hook freight. Work with onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. Qualifications Valid Class A Commercial Drivers License... 

Aramark

Food Service Worker I-Ecolab Global Headquarters Job at Aramark

Job Description Enter Job Description Here Long Description COMPENSATION: The Hourly rate for this position is $18.00 to $21.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramarks good faith and reasonable estimate...