Job Description

Job Summary: We are seeking a highly skilled Genesys Cloud Developer with extensive experience in Genesys Engage and Genesys Cloud platforms. The ideal candidate will be responsible for designing, developing, and maintaining customized Genesys Cloud flows, integrations, and automation solutions. This is an exciting opportunity to work on cutting-edge cloud-based contact center technologies and deliver transformative solutions to our clients. Key Responsibilities:

• Design, develop, and test Genesys Cloud flows utilizing common modules, data actions, data tables, and other components.
• Implement and enhance Genesys Cloud solutions using SDKs and APIs.
• Collaborate with cross-functional teams to gather requirements and propose technical solutions.
• Develop and maintain automation scripts using Python and JavaScript to configure and manage Genesys Cloud.
• Integrate Genesys Cloud with Salesforce CTI and other third-party applications.
• Build and manage digital bots for chat and email within the Genesys Cloud ecosystem.
• Implement Workforce Engagement Management (WEM) solutions.
• Monitor, analyze, and troubleshoot Genesys Cloud applications to ensure stability and optimal performance.
• Create detailed documentation on design, data handling, error management, monitoring, alerting, and testing processes.

Qualifications:

• 5+ years of hands-on experience in designing, developing, and testing Genesys Cloud flows.
• Strong understanding of Genesys Engage and CTI Genesys.
• Experience with Python and JavaScript for scripting and automation within Genesys Cloud.
• Demonstrated ability to quickly learn and apply new technologies.
• Proven experience integrating Genesys Cloud with Salesforce CTI and third-party systems.
• Solid experience with AWS Lex, especially in creating natural language understanding (NLU) capabilities.
• Excellent analytical, problem-solving, and communication skills.

Preferred Skills (Nice to Have):

• Experience with cloud services like AWS or Azure.
• Familiarity with CI/CD pipelines and DevOps practices.
• Genesys Cloud Certifications (Preferred but not required).

Why Join Us?

• Opportunity to work with the latest cloud-based contact center technology.
• Collaborative and innovative work environment.
• Career growth with a fast-paced, forward-thinking team.

To Apply: Please submit your resume along with a brief cover letter detailing your experience with Genesys Cloud, Python, and AWS Lex.

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