Field Service Supervisor Job at Richard, Wayne & Roberts, Porter, TX

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  • Richard, Wayne & Roberts
  • Porter, TX

Job Description

Are you an experienced HVAC/R professional with strong leadership skills? Our client is looking for a Service Supervisor to lead a team of skilled technicians and ensure exceptional service delivery for their customers.

What You’ll Do:

  • Supervise and schedule HVAC/R service technicians to meet customer needs.
  • Act as the technical lead for complex diagnostics and repairs on commercial HVAC and refrigeration systems.
  • Review and approve job tickets, timesheets, and service reports.
  • Work directly with customers to resolve issues and maintain satisfaction.
  • Ensure compliance with safety regulations, company policies, and industry standards (EPA, OSHA).
  • Train, mentor, and evaluate technicians to strengthen technical and customer service skills.
  • Assist with budgeting, forecasting, and inventory control of service tools and parts.
  • Partner with dispatch and sales teams to prioritize service calls and projects.
  • Track KPIs such as response time, first-time fix rate, and customer feedback.
  • Support recruitment and onboarding of new team members.

What We’re Looking For:

  • 5+ years of HVAC and Refrigeration service experience, with strong troubleshooting skills.
  • Prior leadership or supervisory experience preferred.
  • Strong knowledge of commercial refrigeration and HVAC systems.
  • EPA certification required; OSHA training a plus.
  • Excellent communication, organizational, and leadership skills.
  • Ability to coach, mentor, and motivate a high-performing team.

What's On Offer:

  • Competitive compensation package which includes a lucrative bonus for writing service tickets on new and existing customers.
  • Health, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and holidays
  • Ongoing training and career development opportunities
  • A supportive team environment where your expertise makes a difference

👉 Ready to take the next step in your HVAC/R career? Apply today and help us deliver service excellence to our customers!

This is a direct hire opportunity with benefits. This could be hybrid or remote.

No 3rd party (C2C), no sponsorship

Job Tags

Remote work,

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