Job Description

Operational Technical Services (OTS) is one of the fastest growing private water and wastewater utility staffing providers in the country. We provide certified water treatment, distribution, wastewater treatment, collections, engineering, laboratory, water quality, maintenance, and training professionals to municipalities, special districts, and private utilities throughout the country. OTS offers temporary, temp to hire, direct hire and emergency on-call opportunities including great benefits.

TITLE: Cityworks Administrator

LOCATION: Cumberland County, North Carolina

SALARY: $26.41 – 44.89/hr

REPORTS TO: Operations Support Supervisor

NOTE: The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check in addition to physical exam.

Scope of Services:

Position Summary:

The incumbent in this position will maintain, develop and improve, the Cityworks platform to meet the necessary daily, monthly and yearly functions of each Subsidiary. This will also include standing up new domains as military establishments are awarded and maintaining user permissions across all domains.

Accountability:

The Administrator will work directly with Management to ensure the goals of the company are being incorporated into the Cityworks platform. The Administrator will work in an environment of routinely sensitive and confidential issues; therefore, the person in this position must have the ability to achieve policy objectives, including accountability for confidentiality of information. As a responsible professional, the Administrator must be able to work independently and exercise initiative and judgment in the performance of the core job responsibilities of this position. The Administrator is skilled in the ability to answer questions and find immediate solutions as needed to facilitate a dynamic and high performance organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interface with corporate accounting, information technology, operations and human capital management department personnel to ensure compliance with accounting, contracting, payroll, personnel policies, procedures, requirements and guidelines
• Assist internal customers with on-demand support as needed including reporting, training, work analysis, integration and troubleshooting
• Administer AMS Designer to include template configuration for work orders, inspections and service requests to include security and imbedded account information and other functionality within system
• Setup and revocation of user rights across multiple services and locations (Cityworks and server permissions)
• Setup and configuration of Subsidiaries’ domains as they are added
• Create and maintain data dictionary for the Cityworks production database
• Create and maintain advanced reports utilizing SSRS, Crystal reports and SQL as needed
• Continuously review workflows to establish innovative enhancements to Cityworks data entry and operational reports
• Analyze and/or resolves hardware, software, and application problems as required to ensure the continued stable use of application
• Coordinate the resolution of network hardware, software and application problems between subsidiaries, technical support, implementation partner and Cityworks support desk
• Create technical documents and computer training materials, and trains users in use of Cityworks
• Create reports, perform queries, and create validation tools for end users and supervisorial staff
• Research, recommend and implement solutions effectively and utilize specialized department software and hardware to accomplish department goals or improve department efficiency
• Maintain a high familiarity of table structure and knowledge of how and where to find the information within the Cityworks database to include Storeroom
• Travel to Subsidiaries to assist with the above responsibilities may be required.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies including physical requirements associated with this job.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in business administration, computer science, or closely related field preferred
• At least 5 years’ experience with data analysis/information systems
• At least 3 years’ experience with a Computerized Maintenance Management System (CMMS)
• Knowledge of accounting concepts, policies, requirements and regulations is desired
• Highly proficient with Cityworks administration and usage
• Knowledge of ArcGIS
• Experience with JD Edwards software
• Highly proficient in the use of computerized office equipment and programs (e.g. MS Office to include Access or other database program, MS Windows 7/10, Adobe products)
• Possess effective verbal and written communication skills in the English language
• Must possess and maintain a valid Driver’s License issued by the state where employed.

SKILLS:

• Microsoft SQL Server: Possess in-depth knowledge and be able to program tables, views, triggers and functions for accurate and timely extraction of data from system
• SQL Server Reporting Services: High proficiency in publishing to reports directory, extracting data sources, building data sets and presenting information effectively to be used for making decisions or reporting out to external sources
• Strong knowledge of Crystal Reports, Cityworks AMS, Excel, Access, Visio required. Basic knowledge of HTML and XML highly desirable
• Decision making skills for applying professional/managerial principles and judgment, within overall direction established by senior management
• Problem solving skills for solving complex technical or strategic problems, applying technology or business approaches in new ways, recommending and developing and new alternatives
• Written communication skills for writing reports, proposals, lesson plans, workshop materials and correspondence
• Strong leadership skills, including ability to work effectively with all levels throughout organization and across functional lines
• Ability to handle confidential and sensitive information
• Able to work independently, innovate and produce results with minimal supervision.

PHYSICAL REQUIREMENTS MAY INCLUDE:

• Standing, other climbing, walking, lifting up to 20 lbs., bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, and walking for extended periods of time.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

MUST HAVES FOR ROLE:

• Candidates must consent to and pass a background check and drug screening as part of the hiring process.
• Must be an American Citizen.

Operational Technical Services, (OTS), is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colors, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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