Job Description

Trade Support Engineer

A leading global hedge fund and technology-driven trading firm operating across a broad range of asset classes and strategies is seeking a Trade Support Engineer. The firm is renowned for its cutting-edge approach to technology and promotes a highly collaborative environment where engineers work closely with traders and researchers to solve complex and impactful problems.

Main Responsibilities

Ensure global trading platform line readiness during both pre-trading and post-trading hours
Provide first-line trade flow support to traders
Monitor and support end-to-end transaction flow across the trading platform
Rapidly identify, analyze, and resolve alerts and issues; escalate where necessary to minimize trade flow disruption and prevent outages
Manage incidents by creating and distributing reports in line with established procedures
Maintain close communication with traders, back-office, brokers, exchanges, developers, and infrastructure teams
Support scheduled application deployments, network changes, and server maintenance activities
Oversee and support automated processes across the trading environment
Manage user requests: track, approve, update, and resolve tickets through to closure
Identify inefficiencies in manual workflows or tools and collaborate with internal/external teams to automate and improve them

Qualifications

Extensive experience in trade flow or application support on an electronic trading desk, ideally in equities, commodities, FX, futures, or Delta One
Proficiency in Linux OS
Strong technical scripting skills in Python, Perl, or Bash
Deep practical knowledge of the FIX protocol; familiarity with native exchange protocols is a plus
Working knowledge of networking (TCP/IP, multicast), diagnostic tools (tcpdump), and time sync protocols (PTP, NTP) preferred
Bachelor’s degree in Computer Science, Engineering, or a related technical field

Please apply to learn more.

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