Job Description

Sr. Postal Business Analyst

If you are a tech-savvy individual with a passion for data, analytics, and machine learning? Then we want to hear from you! This role offers exciting upward mobility opportunities and plays a critical part in ensuring the precision of our payment systems and postal charges.

At DHL, we believe our people are our greatest asset! As a certified Great Place to Work and Top Employer, we are committed to creating a positive, collaborative environment where every contribution matters. With competitive compensation and exceptional perks, we ensure that your personal life shines just as brightly as your career.

Job Summary

As the Senior Postal Business Analyst, you will leverage your expertise in database and data design to develop innovative tools and dashboards that enhance our payment systems. You will play a key role in monitoring and recovering postage overpayments while fostering a culture of continuous improvement. Your strong SQL and Excel skills will enable you to create standardized reporting frameworks that deliver clear insights to upper management.

Essential Duties & Responsibilities:

• Data Integration: Seamlessly integrate and procure payment data, ensuring its accessibility in our data lake for robust analysis.
• Tool Development: Innovate and develop tools to monitor the accuracy and functionality of DHL's payment systems.
• Reporting Excellence: Produce insightful month-end reports for financial reporting, utilizing your strong SQL and Excel skills.
• Refund Recovery: Design and implement strategies to identify, dispute, and recover refunds for overpayments and adjustments.
• Technical Liaison: Collaborate with IT to provide technical requirements for manifesting, labeling, and related systems.
• Project Representation: Act as the postal team representative on various cross-functional projects.
• Ad-hoc Analysis: Support ad-hoc analysis on postal-related topics, contributing to informed decision-making.
• Fraud Identification: Analyze USPS charges to identify potential shipping fraud.
• Process Improvement: Champion a culture of continuous improvement by promoting best practices and staying ahead of industry trends and emerging technologies.

Qualifications:

• Education & Experience: Bachelor’s degree in Computer Science, Finance, Systems/Data Engineering, or a related field, with 7+ years of experience in Business Analysis, Data Engineering, or Finance.
• Technical Proficiency: Strong expertise in database and reporting design (SQL, Power BI, MS SQL, Databricks) and a solid command of MS Excel.
• Analytical Mindset: Exceptional analytical skills with the ability to synthesize large datasets into clear, actionable insights.
• Machine Learning & Analytics: Familiarity with machine learning concepts and analytics to drive data-driven decision-making.
• Communication Skills: Excellent verbal, interpersonal, and written communication skills to effectively engage with both technical and non-technical teams.
• Organizational Skills: Strong organizational abilities to prioritize and manage multiple projects and deadlines.
• Self-Starter: A proactive, adaptable individual who thrives in a fast-paced, remote work environment.

Physical Demands: Typical office environment with regular sitting at a workstation. Occasional travel may be required (up to 10%).

Salary Range: Annual Salary of $72,525 to $145,000, commensurate with experience and skills.

Why Join Us?

At DHL eCommerce, we are dedicated to helping you build a fulfilling career with benefits that support your personal and professional well-being, including:

• Competitive Pay & Bonus Programs
• Retirement Savings with Company Match
• Comprehensive Medical, Dental, and Vision Coverage
• Tuition Reimbursement & Paid Time Off
• Employee Assistance & Work-Life Programs
• And much more!

Equal Opportunity Employer: Veterans/Disability

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