Job Description
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner is the coach responsible for driving operational excellence, guest satisfaction, and brand standards across their assigned restaurants. This role reports to the Franchise Business Partner (FBP) and is responsible for identifying gaps, delivering training, and tools that help franchise restaurant leaders with consistent routines that improve service, food quality, and the overall guest experience.
Roles & Responsibilities: - Conduct structured operational assessments across for assigned restaurants.
- Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.
- Observe service routines and deliver immediate, constructive feedback.
- Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards.
- Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants.
- Partner with restaurant leaders to implement action plans that directly improve guest outcomes.
- Conduct follow-ups to verify progress and reinforce accountability.
- Share success stories and practical playbooks across restaurants to scale what works.
- Deliver in-restaurant coaching and training for Managers and District Managers.
- Support the rollout of new operations initiatives, technology, or training programs.
- Reinforce Popeyes Academy learning with live, practical application in the restaurant.
- Build capability in RGMs and shift leaders to sustain improvements beyond your visit.
- Partner with FBP to align restaurant-level operations coaching with broader franchise business plans.
- Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results.
- Escalate persistent performance issues, ensuring support from Ops Services leadership.
- Document findings, monitor corrective action, and track guest experience KPIs.
- Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.
- Prepare visit reports, update tracking systems, and maintain communication with Field & Ops Services leadership.
- Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates.
- Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed.
- Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives).
Skills & Qualifications: - Bachelor's degree in Business, Hospitality, or a related field required
- 3+ years of restaurant operations leadership experience in QSR.
- Proven track record of improving operational execution and guest satisfaction.
- Experience in training, coaching, or leading restaurant managers/teams.
- Strong coaching and training ability, with practical "in-the-moment" feedback skills.
- Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety.
- Ability to analyze guest and operational data, then translate into clear action plans.
- Highly organized, disciplined, and comfortable managing a large portfolio.
- Strong communication and collaboration skills.
This position is benefits eligible and offers a comprehensive package including health benefits (medical, dental, vision and life insurance) offered upon hire date. fertility benefits to support family planning needs, a 401(k) plan with Company match available after the first year of service, time-off programs (including PTO, sick leave, Company-observed holidays, and parental leave), short-term and long-term disability insurance, and telemedicine & mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.
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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Job Tags
Temporary work, Local area, Immediate start, Shift work,