Job Description

Position Summary

As a Sales Associate at Ace Hardware, you will be the face of our store, delivering exceptional customer service and assisting with various store operations. Your role is pivotal in ensuring customers have a positive shopping experience and find the products they need for their home improvement projects.

Customer Service Excellence:

• Greet and assist customers promptly and courteously.
• Identify customer needs and provide tailored product recommendations.
• Demonstrate the S.A.L.E.S. process to engage customers effectively.
• Promote the Ace Rewards program and current promotions.
• Handle customer inquiries and resolve issues in a professional.

Store Operations:

• Assist with receiving, stocking, and pricing merchandise.
• Maintain a clean, organized, and safe store environment.
• Set up and maintain product displays and signage.
• Monitor inventory levels and assist with restocking as needed.
• Operate cash registers and process transactions.

Team Collaboration:

• Participate in daily huddles and store meetings.
• Collaborate with team members to achieve sales goals and enhance customer satisfaction.
• Assist in training and mentoring new associates.

RESPONSIBILITIES:

• Preparing drawdowns for submittal to customers
• Clean, fill, and repair equipment, as needed
• Pull appropriate products from the sales floor or warehouse
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales 

QUALIFICATIONS

Minimum Requirements:

• High school diploma or equivalent.
• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic math skills and experience with point-of-sale systems.
• Flexibility to work evenings, weekends, and holidays as required.
• Prior knowledge is a hardware store retail is a PLUS. Plumbing, Electrical, Hardware, Tools, etc...

Physical Requirements:

• Ability to stand for extended periods.
• Lift and carry up to 50 lbs. frequently; up to 70 lbs. occasionally.
• Perform tasks that require bending, reaching, and stooping

Click through and start your journey with us now!

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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