Job Description

Job Description

Job Description

Salary: $75,000+ (Commensurate with Experience)

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world . To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America , and who excel at providing our clients with refreshingly clear guidance , uniquely creative strategies, and remarkably responsive service , all with genuine empathy and a personal touch .

Immigration law is very complex and full of constant challenges, but the Ellis Porter team loves what we do, and who we do it with , and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients lives and companies .

Our Culture:

We're also immensely proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm . We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. And weve built a wonderfully diverse team of Porters who reflect the diversity of the clients we serve.

As our team continues to grow, weve remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as a professional in the legal immigration field.

The Unique Opportunity:Ellis Porter (EP) is entering an exciting phase of growth in our Agile product operations journey. As we continue building internal solutions that scale with us, we are seeking a highly capable Salesforce Administrator to join our team. As we continue building internal solutions that scale with us, we are seeking a highly capable Salesforce Administrator to join our team. This is an opportunity to make an immediate and meaningful impact on how our teams use Salesforce-based tools to improve efficiency, visibility, and user satisfaction. You will work closely with the Director of Product Operations and cross-functional stakeholders to optimize and support our Salesforce platform (including Litify and supporting apps). This role is for someone who is proactive, self-motivated, eager to learn, and thrives in a fast-moving, collaborative environment.

Position Summary:

The Salesforce Administrator will support the Senior Salesforce Administrators in optimizing and maintaining the Salesforce platform (including Litify and related apps), focusing primarily on delegated user support, configuration requests, data imports, and other essential tasks. This role is designed for an enthusiastic learner ready to grow their Salesforce career by actively assisting the team, taking ownership of basic tickets, and meaningfully contributing to process improvements and system efficiency as part of a collaborative Agile product environment.

This position can be fully remote from any U.S. location, or based in either ourTroy, MI or Ann Arbor, MI office as an in-person or hybrid role. Please note - although this role can be remote, all work must be performed within the United States.

What youll be doing:

Stakeholder Support

• Proactively monitor support channels (shared inbox, Teams spaces, logged issues) to identify user support requests.
• Collaborate with the Product team as needed to plan steps for resolution to user requests, escalating complex cases to Senior Admins as needed.
• Respond promptly to user support requests to ensure stakeholders are aware of resolution or next steps to address their concerns.
• Support user trainings and new feature roll-outs to ensure users are enabled.

Salesforce Platform Administration

• Execute configuration changes and enhancements under direction of Senior Salesforce Admins, including but not limited to:
  • Data modeling
  • Page layouts
  • Lightning app builder
  • Validation rules
  • Document/form generation templates
  • Formstack for Salesforce forms
  • Flow builder
• Assist with data management tasks such as imports, exports, deduplication, and data integrity audits.
• Document issue resolutions, best practices, and system changes to support broader team knowledge-sharing.
• Manage user setup, and assignment of permissions, roles, profiles, and security settings.
• Maintain data integrity and quality across Salesforce objects and relationships.
• Create and manage reports, dashboards, and data visualizations to support business decisions.
• Proactively test newly built features to ensure alignment with business goals, product best practices, and general quality control.

Agile Product Teamwork

• Participate in Agile delivery processes including sprint planning, standups, and ticket execution, providing regular updates on assigned work.
• Proactively engaging with Azure DevOps work items and the Agile project manager to provide key updates and identify risks to progress.
• Act as a technical resource to support configuration, testing, change control, and deployment activities between environments.
• Analyze support trends and help proactively identify areas for optimization or automation.

Continuous Improvement and Learning

• Maintain an awareness of new Salesforce platform features and industry trends, actively engaging in learning opportunities to build expertise.
• Engage with vendor community and learning resources to bring product knowledge to the team (Litify, Quik, Formstack, Accounting Seed).
• Monitor and evaluate Salesforce, Litify, and Accounting Seed seasonal releases to assess potential impact and opportunities.

What skills youll bring:

• Bachelors Degree in a related field (e.g., Computer Science, Business Admin, Information Technology).
• 1+ years of hands-on Salesforce administration or power user experience, preferably in a high-growth, Agile environment.
• Salesforce Administrator Certification, or the ability to acquire it within 6 months of hire date.
• Strong command of basic Salesforce configuration, including objects, fields, lightning app builder, validation rules, and formulas.
• Well-versed with Microsoft Excel or relational databases (formulas, data transformations, index matching).
• A growth mindset for digging deeper into the platform, especially Flow builder.
  Familiarity with configuring the Salesforce security model, data management, and system integration concepts.
• Excellent organizational & problem-solving skills, attention to detail, and ability to prioritize in a dynamic environment.
• Strong verbal and written communication skills; ability to translate technical solutions into plain language for end users as well as engage and collaborate with project team members.
• High level of self-motivation and ability to work independently as well as in a team environment.
• Passion for learning and staying up-to-date with evolving Salesforce capabilities while enabling teammates to grow in their Salesforce knowledge.
• Other preferred skills include:
  • Additional Salesforce certifications (Platform App Builder, Experience Cloud Consultant, or Process Automation Accreditation are a plus, but others welcome).
  • Experience with Litify (legal case management in Salesforce), Accounting Seed, and/or Formstack.
  • Familiarity with Agile development practices and tools (Jira, Azure DevOps, e.g.) and working in a cross-functional product environment.
  • Background in professional services, legal operations, and/or immigration.

What we'll provide to you:

• An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission.
• An opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships.
• Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences.
• People-centered workplace policies and flexible work schedules, including remote work opportunities.
• Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy.
• Casual attire, plenty of free food, and regular opportunities for exposure to international cuisine and culture.

Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!

Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NON-SOLICITATION STATEMENT:No agencies please. Ellis Porter (EP) recruits candidates exclusively utilizing our internal Talent Acquisition team. EP does not accept any liability for fees for resumes from recruiters or employment agencies (Agency), without a binding, written recruitment agreement between EP and Agency describing the services and specific job openings (Agreement). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with recruiting inquiries or resumes.

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