Job Description

Position Summary

The Repair Program Coordinator will be responsible for managing and performing repairs within Habitat for Humanity of Greater Cincinnati’s Critical Repair Program. The Repair Program Coordinator will oversee the Critical Repair Program portion of the construction plan by assessing applicants’ homes for needed repairs concerning the health, safety, and accessibility of the residents, developing new and maintaining relationships with subcontractors and other community organizations, providing instruction, guidance, and clear expectations to subcontractors, while maintaining continuous updates to both applicants and the HFHGC repair team with contractors, and keeping our team up to date.

Position Responsibilities

1. Coordinate and perform Critical Home Repairs
2. Maintain all program files, contractors, spreadsheets records of partners, and prospective business partners
3. Develop new relationships and maintain relationships with subcontractors. Repair are accomplished through self-performed work and use of subcontractors.
4. Serve as General Contractor and liaison for the family in need of critical home repair & contractors doing the repair work. This includes communicating quotes, sending invoices to be processed, and getting the final signoff from the family.
5. Develop full Scope Of Work for a family in need of critical home repair
6. Document, through detailed notes and images, all issues found during home assessments
7. Maintain thorough documentation of conversations, quotes, estimates, invoices, and progression of all repairs.
8. Offer a compassionate and understanding voice to repair applicants
9. Support the planning and coordinating of annual events including Rock the Block (RTB).
10. Key member of the planning team, attend planning meetings
11. Foster relationship with community administration to help homeowners with code violations
12. Liaison between families receiving exterior home repair and RTB team
13. Develop scope of work and tools/materials list for the designated amount of exterior home repairs
14. Coordinate with Cincinnati Tool Bank and HFHGC Training Annex for tools & materials
15. Attend and lead repairs at RTB event
16. Coordinate and lead special event days such as Veteran’s Day and 9/11 Day of Service
17. Support special programs:
18. Ohio Habitat Conference – attend if permitted, a valuable source of networking and best practices; present to share our program
19. Work closely with the Volunteer Services team to coordinate the scheduling of corporate volunteer groups to ensure we provide continuous dialogue and deliver an enjoyable on-site experience.
20. Travel frequently within the service area to visit applicants and event locations.
21. Attend and participate in Habitat kickoff and dedication ceremonies, and community corporate events.

Qualifications

• BA/BS degree or an equivalent combination of education and experience.
• 1 to 3 years of experience in residential construction, residential repair required
• Nonprofit development, community development, volunteer recruitment, and customer service preferred.
• Ability to successfully manage both short-term and long-term responsibilities of the position, including administrative support for the program.
• Demonstration of excellent interpersonal skills in a variety of social and professional settings to ensure good working relationships with colleagues, donors, families, and volunteers.
• Committed to delivering excellent internal and external customer service that is solution-driven.
• Excellent organizational and time management skills.
• Excellent written and oral communication skills.
• Highly capable of relationship building and relationship management.
• Highly self-motivated
• Ability to perform as a team player, combined with the ability to work independently with limited supervision.
• Exceptional attention to detail with excellent follow-through.
• Computer skills including MS Office, laptop/tablet use, data entry and retrieval
• Ability to ensure that volunteer and donor appreciation is an essential component of everyday work.
• Ability to work a flexible schedule including some weekends and evenings as required.
• Valid driver’s license required

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