Job Description

Job Summary:

The Front Desk Administrator at The Bay is the first point of contact for residents, guests, vendors, and staff. This role is critical to creating a welcoming and organized atmosphere in a 189-unit luxury residential building. The ideal candidate will be professional, courteous, and capable of handling both routine administrative duties and resident support with grace and efficiency.

Key Responsibilities:

• Greet residents, guests, and vendors with professionalism and warmth
• Answer all incoming calls, emails, and in-person inquiries; route messages to appropriate departments
• Maintain a neat, organized, and secure front desk and lobby area at all times
• Monitor building access, including issuing visitor badges and ensuring all guests sign in/out
• Track package deliveries and coordinate with residents for pickup or delivery to units
• Log maintenance requests, escalate urgent issues to building management, and track resolution
• Assist with move-in/move-out coordination, including access, elevator reservations, and welcome materials
• Maintain updated contact lists, vendor logs, and building bulletin boards
• Support the property manager with administrative duties such as resident notices, data entry, and file maintenance
• Enforce building policies professionally and serve as a point of escalation for minor tenant disputes or concerns
• Assist in emergency procedures as directed by building management

Qualifications:

• 2+ years of front desk, concierge, or administrative experience, preferably in residential property or hospitality
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Proficient in Microsoft Office (Word, Outlook, Excel); knowledge of property management software (e.g., AppFolio) is a plus
• Must be reliable, punctual, and professional in appearance and conduct
• High school diploma or equivalent required; associate's or bachelor’s degree preferred
• Bilingual a plus (Spanish, Russian, or Mandarin strongly preferred)

Preferred Characteristics:

• Calm under pressure with strong problem-solving instincts
• Team player who can support onsite management and maintenance teams
• Comfortable enforcing building policies with fairness and tact
• Familiarity with luxury building expectations and service standards

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