Job Description
Job Description
JOB DESCRIPTION:
Job Title: Payments Business Operations Manager II ( No c2c)
Location: Cupertino, CA
Duration: 12 Months contract with possible extension
POSITION OVERVIEW:
Business Operations PM who has PAYMENTS experience. Candidate must also have high level understanding ad experience with common transactional, finance and reporting flows & systems, and a proven ability to influence and collaborate across all levels of a complex organization.
Job Description
- We seek an experienced Business Operations Project Manager to support payment operations for Client’s ’s services platform including: App Store, Client’s Music, iCloud, TV, Movies, etc. Payment methods we oversee include: Client’s Pay, credit/debit cards, digitalwallets, direct online banking, gift card and store credit, etc. This is a fast growing environment in support of a broad range of products, partners and geographies.
- In this role, you will be responsible for areas including, but not limited to:
- Providing day to day operational support including:
- Communications to both internal cross-functional teams and external partners
- Tracking test and production issues and collaborating with internal engineering teams as well as external partners to analyze, triage and resolve the issue
- Managing end-to-end testing execution for payments projects and providing regular progress status reporting to business leadership
- Supporting other operational PMs on the team with program management and project documentation
- Monitoring partner performance in the production environment and providing alerting & status reporting to business teamsYou must also have high level understanding ad experience with common transactional, finance and reporting flows & systems, and a proven ability to influence and collaborate across all levels of a complex organization.
Key Qualifications:
- Comprehension of how credit card, digital wallets and other alternative payment types function and the nuances of each.
- Knowledge of risk and compliance controls used in the payments industry
- Self-motivated and dedicated, with demonstrated analytical, creative and critical thinking capabilities
- Strong communication and presentation skills, written and verbal, to all levels of an organization
- Strong collaborative skills
- Ability to work with ambiguity and flexibility to adapt to evolving business requirements
- Strong and exacting attention to details
- Experience with operations support and/or project management
Roles & Responsibilities :
- Manage master FY Roadmap for brand team by quarter
- Drive project milestones with team from project approval, through strategic development, creative development and production to completion.
- Ensure schedules and roadmaps are communicated and shared with all stakeholders
- Work closely with Resource Manager through casting process and update them regularly to manage creative and design resource allocation and changes
- Set up and facilitate Brand-led weekly huddles and status meetings, tracking action items and partnering with Brand Team to run.
- Work with Brand Manager to prioritize and align team on daily, weekly, monthly focus, working together to solve conflicts ahead of time
- Manage the scheduling and agenda for Brand-led creative reviews across pod working in liaison with the Brand Manager
- Work with Brand Creative Director and Team to define creative concepting process and structure of reviews specific to project needs
- Facilitate Brand-led creative reviews and all connection points including scope, attendees, location, facilities, materials. Ensure that project materials are captured and archived
- Connect with Functional and Production partners to share updates during creative concepting phase
- When in reviews, take meeting notes and align with Brand Manager to distribute as needed
- Guide Functional teams on scheduling of Functional creative reviews with Brand team
- Manage team server logistics: set-up, communication, disclosure lists, folders, organization
- Manage confidential team work spaces, logistics calendars, badge access
- Closing out projects and archiving project materials (briefs, documentation, creative concepts, etc)
Job Tags
Contract work,