Job Description

Who We Are:

Jessica Zweig, Inc. is a mission-driven company where your work is more than just a job—it’s a chance to create a lasting impact in the world. In our pursuit of building the #1 certification platform for women at the intersection of business, branding, spirituality, and feminine leadership, we are passionate about empowering female leaders to step into their fullest potential - without the burnout. Everything we do is rooted in purpose and transformation. 

Our Nashville-based team operates in a high-growth, dynamic environment that balances excellence with humanity, where collaboration, respect, and empowerment are at the heart of our culture. Here, you’ll find a supportive, flexible (and fun!) workplace where genuine, personal connection is as important as meeting goals. Because we don't just "work together", we collaborate, we ideate, we offer and receive feedback with love, and we support one another, in and out of the workplace.

By joining us, you’ll play a pivotal role in shaping a brand that doesn’t just teach empowerment—it embodies it, driving meaningful change and lighting up the world through the lives and businesses of the female leaders we serve.

Who You Are:

You’re a thoughtful, detail-oriented professional who thrives in fast-paced, mission-driven environments. You bring a blend of operational excellence, proactive communication, and a deep care for the client experience. Whether you’re managing logistics, responding to questions, or tracking progress, you approach it all with empathy, clarity, and precision.

You’re calm under pressure, quick to adapt, and deeply dependable. You take initiative, anticipate needs, and never let details slip through the cracks. Tech-savvy and collaborative, you’re energized by supporting programs that transform lives.

If you bring heart, follow-through, and a drive to support women rising into their power—this role was made for you.

Responsibilities:

Community Engagement & Client Support

• Respond to student posts and comments inside our JZ Inc. platform community with warmth, clarity, and timely encouragement within 1 business day
• Maintain active, high-touch presence throughout the week to ensure students feel seen, supported, and celebrated
• Surface common questions, challenges, or wins to the Director of Programs to ensure program responsiveness
• Manage the Support inbox for all program and launch related emails

Scheduling & Program Logistics

• Schedule and manage Zoom links + calendar invites for all FFBS™ and FFBL™ calls
• Upload call replays, decks, and materials to Kajabi within 1 business day of each session
• Publish post-call updates and resources within 1 hour of each session’s close

Systems + Student Support

• Track submissions and student milestones inside Monday.com and Google Drive
• Ensure each assessment and dissertation is logged and routed correctly to the Director of Programs for review
• Keep the digital backend organized and up to date so nothing falls through the cracks
• Gather and organize student feedback, testimonials, and survey responses

Assessment Support

• Assist the Director of Programs in reviewing assessments and dissertations
• Provide preliminary review and notes on responses using a clear rubric or internal guidance to ensure quality and consistency.
• Help uphold the tone of thoughtful, empowering, and constructive feedback that supports student growth

Tech & Platform Admin

• Format and upload curriculum materials in Kajabi or other content and community management platform 
• Support platform community maintenance (tag updates, module links, notifications)

Other Requirements:

• Minimum 2 years of experience in program coordination, client services, community management, or high-level virtual support—bonus if in the coaching, education, or wellness sectors
• Love being part of a mission-driven team and are excited to contribute your energy to something bigger than yourself
• Strong customer service mindset—you genuinely care about people feeling supported, seen, and valued
• Exceptional written and verbal communication skills with a polished, professional tone
• Impeccable time management and organizational skills—you consistently meet deadlines and thrive on structure, checklists and tech tools (Kajabi, Google Workspace, Monday.com) 
• Tech-savvy, resourceful, and quick to learn new platforms and processes
• Detail-obsessed—you take pride in catching the small things before they become big things
• Self-starter who’s proactive, dependable, and thrives in a collaborative, fast-paced environment
• Brings a grounded, calm presence and a positive, solutions-focused mindset

Benefits

• Unlimited PTO (paid time off)
• Optional 401(k) Plan 
• Bonus opportunity 
• Three months of paid parental leave
• Closed on all government holidays 
• Closed the last week and first week of the year 
• Fully virtual position, ideally located in Nashville, TN area

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