Job Description

IDR is seeking a Player Support Producer II - Trust & Safety to join one of our top clients in Los Angeles . This role is an exciting opportunity for individuals passionate about gaming, player support, and safety. If you are looking to contribute to a dynamic, player-focused environment within a leading organization, we encourage you to apply today!

Position Overview/Responsibilities for the PS Producer II - Trust & Safety:

• Represent Trust & Safety within the organization, managing relationships with internal teams and partners
• Participate in early product design decisions to ensure effective mitigation of player pain
• Utilize Trust & Safety/content moderation experience to consult with product teams and external stakeholders
• Improve player experiences with Trust & Safety services across games and globally
• Coordinate resources and schedules to ensure timely delivery of support components
• Escalate service degradation issues to appropriate teams and coordinate solutions

Required Skills for PS Producer II - Trust & Safety:

• Bachelor's Degree
• 3+ years of professional experience
• 1+ years in Trust & Safety, additional experience a plus
• 1+ years in a Project Management, Product or Technical Product Role
• Demonstrated record of critical thinking and creative problem solving
• Experience with project management methodologies (Agile, Scrum, Waterfall, etc.)
• Experience guiding the full product development process: creation, design, execution, quality testing, etc.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors Accessing our or our customer’s assets, secure digital systems, and networks Ensuring a safe interactive environment for players, employees, and temporary workers These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs

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