Job Description

Job Title: Patient Access Specialist

Location: Chicago, IL

Comp: $18/hr

Benefits: For eligible employees, we offer medical, dental, vision, and 401K.

Position Overview

This is an onsite, full-time Patient Access Scheduler position. Training will take place Monday through Friday during standard business hours. After the training period, the schedule will shift to a permanent daytime schedule as assigned.

Responsibilities

• Consistently practice a patient-first philosophy and uphold high standards of customer service.
• Respond to questions and escalate extraordinary issues to the appropriate team members as needed.
• Maintain confidentiality of all patient information per HIPAA guidelines.
• Deliver exceptional service to patients and ensure a positive first impression.
• Accurately identify and record patient demographic and insurance information.
• Interact professionally with hospital departments and physician offices to schedule and direct patients in a clear, patient-focused manner.
• Contact patients to schedule appointments and communicate any medical necessity requirements.
• Inform patients of financial responsibilities or issues with account setup.
• Complete estimates of patient out-of-pocket expenses upon request.
• Maintain up-to-date schedules, complete tasks efficiently, and support coverage across departments as needed.
• Participate in quality assurance reviews to maintain data integrity.
• Follow all applicable policies and procedures; escalate service issues as they occur.
• Accurately document all work in the appropriate computer systems.

Communication and Collaboration

• Communicate clearly with patients and staff regarding insurance referrals, authorizations, and physician orders.
• Maintain a professional, collaborative work environment with all teams.
• Support internal customers to ensure they can focus on patient care.
• Assist coworkers across departments and promote teamwork.
• Adjust communication style to suit diverse communication abilities.

Technology

• Utilize order retrieval systems to verify patient orders.
• Verify insurance eligibility and benefits using appropriate tools and processes.
• Accurately record scheduling and authorization notes in the designated EMR system.
• Demonstrate proficiency with required computer applications and software.

Efficiency and Continuous Improvement

• Prevent scheduling conflicts by verifying orders, tests, and appointment details.
• Gather all required registration data accurately and enter it into the registration system.
• Participate in continuous quality improvement activities.
• Suggest process enhancements to improve efficiency and service.
• Train new team members and act as a resource for best practices.
• Adjust to changing healthcare policies and business needs.

Qualifications

Required

• High school diploma or equivalent.
• 2–3 years of customer service or medical office experience.
• Strong communication skills, both verbal and written.
• Strong computer and data-entry skills.
• Typing speed of 40 wpm.
• Ability to manage multiple priorities with attention to detail.
• Effective organizational and problem-solving skills.

Preferred

• Post-secondary education.
• Additional language skills.
• Healthcare finance or insurance experience.
• Familiarity with medical scheduling or patient registration processes.

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