Job Description
We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.
*This is not an entry level position . You must have real experience and will be expected to be productive from the beginning.
Duties and Responsibilities (not comprehensive of all tasks)
· Diagnose and resolve IT related hardware, software, and network issues
· Configuration and installation of new IT equipment at client locations
· Installation, setup, and support of VoIP systems
· Configure user accounts in Active Directory, O365 and other applications
· Track customer issues and resolutions in our ticketing system
· Proactively monitor, manage, and support client networks
· Perform software and hardware updates and maintenance
· Investigate security breaches and vulnerabilities
· Collaborate with other team members to solve complex issues
· Recommend hardware and software improvements to clients
· Monitor data backups and perform file restorations or disaster recovery
· Rebuild/re-image computers and transferring/saving user profiles and data
· Resolve virus and malware issues
· VPN setup and troubleshooting
· Backup/Restoration and Disaster Recovery
Requirements and Qualifications
· At least 2 yrs. experience in an IT support related position
· ConnectWise and MSP experience +++
· Cisco and Meraki experience +++
· Thorough knowledge of Windows 10 and Mac OS X
· Cybersecurity experience or certification a plus, but not required.
· Familiarity with mobile devices such as iPhones, iPads, Android, etc.
· Prior knowledge of service ticketing systems
· Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points
· Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)
· Professional attitude and appearance
· Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations
· Availability during weekday business hours and a rotating on-call schedule, if needed
· Must have a reliable vehicle and be available to travel within an assigned geographical region
Desired Qualities and Skills
· Strong troubleshooting and critical thinking skills
· Ability to multitask, prioritize, and manage time efficiently
· Excellent verbal and written communication skills
· Self-motivated with the ability to work in a fast-paced environment
Why work here
We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.
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