Job Description

General Summary

At Claire’s, we are passionate about creating a safe, fun, and inspiring environment where self-expression shines. Our Loss Prevention Investigators are key to protecting our people, customers, and assets—ensuring every store lives up to the standards of trust and excellence that define Claire’s.

This role is not just about protecting product—it’s about enabling growth, driving operational excellence, and building a culture of integrity across our fleet. You’ll partner with store leaders, field leaders, and cross-functional teams to investigate issues, audit processes, and implement solutions that safeguard profitability and elevate customer experience.

Key Responsibilities

Investigations & Audits

• Lead investigations into internal and external theft, fraud, and policy violations with urgency and discretion.
• Conduct compliance audits and physical inventory assessments to ensure integrity of sales, cash handling, and operational processes.
• Partner with HR and Field Leaders to drive accountability and resolution.

Analytics & Technology

• Leverage data, reporting tools, and CCTV to identify risk patterns and prevent loss.
• Translate insights into actionable recommendations that improve store behaviors and reduce shrink.

Training & Culture

• Coach and educate field teams on compliance, safety, and security standards—embedding LP best practices into daily routines.
• Influence leaders at all levels to build a culture of awareness, responsibility, and proactive loss prevention.

Partnerships & Communication

• Collaborate with District and Regional Leaders to assess vulnerabilities and implement corrective actions.
• Communicate findings with clarity, professionalism, and a solutions-first mindset.

Continuous Improvement

• Conduct special projects and studies that identify root causes of risk and drive new prevention strategies.
• Serve as a trusted advisor, constantly raising the standard of operational excellence across the business.

Qualifications

• Bachelor’s degree in business, criminal justice, or related field (or equivalent experience).
• 1+ years of experience in Loss Prevention, Investigations, or related field.
• Interview & Interrogation Certification strongly preferred, with proven record of successful case resolution.
• Strong interpersonal, communication, and influencing skills; able to work effectively with leaders at all levels.
• High integrity, sound judgment, and ability to manage confidential information.
• Proficiency in Microsoft Office Suite, LP analytics software, and CCTV systems.
• Valid driver’s license and auto insurance; ability to travel overnight as required.
• Comfortable standing, climbing ladders, and working with arms overhead.

Reporting Structure

Reports to: Loss Prevention Manager

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