Job Description

Library Customer Service Assistant II

Come join our team! We are hiring Library Customer Service Assistant II's to provide exceptional customer service to our patrons. We are currently filling a part-time position in the Materials Management Center located within the Sun Ray branch library and a full-time position at the Highland Park branch library. The eligible list created from this assessment will also be used to fill additional LCSA II positions as they become available within Libraries.

Here's what you can expect to do at the Materials Management Center at Sun Ray Library:

• Prepare items for circulation - apply barcodes, add agency and spine labels, wrap and tape book jackets
• Create new item records including adding item information like itype, iscat, price, etc.
• Unpack and sort daily delivery between libraries.
• Other duties and projects as assigned
• For more information and essential functions, see our Library Customer Service Assistant II Job Description.

This vacancy is part-time hours and may be required to work nights and weekends.

The full-time position at Highland Park Library performs routine and varied library circulation work such as:

• Keeping electronic files up to date
• Registering patrons for new library cards
• Resolving customer issues such as lost or damaged books
• Assisting patrons with self-check machines and coin-operated printers, copiers, and faxes
• Providing help, guidance, and training to team members
• Sorting, shelving, retrieval, and circulation of materials
• Cash handling, such as preparing deposits, reconciling, and balancing cash funds
• Prioritizing and organizing work assignments
• For more information and essential functions, see our Library Customer Service Assistant II Job Description.

Find out more about the Library Customer Service Assistant II position here: What's My Job?

The ideal candidate will be self-directed, with strong attention to detail, and an ability to prioritize workload. The work of this position requires an ability to perform manual, repetitive tasks using the employee's hands, wrists and arms. Basic computer skills are essential. Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions, and paid vacation and sick time.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.

Position Requirements: Two years of customer service experience which may include compiling information, cash handling, and working in an office environment. Two years of post high school education can be substituted for two years of customer service experience. Preferred Qualifications:

• Able to read, write, speak, and understand a second language(s)
• Basic computer proficiency
• Previous library experience

How to Apply: Submit a City of Saint Paul online application, including answers to the Supplemental Questionnaire. Upload or submit the following document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.) A resume (optional)

First time applying online? Read our How to Apply Online Guide. Need technical support? For help with the online application, please call 1-855-524-5627.

Learn more about our Hiring Process: Assessment: Qualifications Rating The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline. General Information: This posting is open to anyone who meets the position requirements. Those who pass the assessment will be placed on an eligible list for approximately six months.

Final Selection Process: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Those who pass will be placed on an eligible list and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.

Pre-Employment Screening: This position requires a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education. Human Resources Contact Information: Trisha Freiberger at 651-266-6481 Email: trisha.freiberger@stpaul.gov Veteran's Preference: If you are a veteran and would like to receive Veteran's preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information. Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.

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