L1 Uipath support Job at VDart Inc, Atlanta, GA

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  • VDart Inc
  • Atlanta, GA

Job Description

Job Title: L1 Uipath support


Location: Atlanta, GA (Hybrid)


Job Type: Contract




Responsibilities:

  • Log, track, and manage user requests and incidents related to UiPath automation solutions using ticketing systems.
  • Diagnose and resolve common issues with UiPath bots, such as job failures, exceptions, and performance problems, often focusing on known and recurring problems.
  • Monitor the health and performance of deployed bots through UiPath Orchestrator, checking for failures, exceptions, and queue issues.
  • Provide timely updates to end-users on the status of their raised incidents and effectively communicate technical information
  • Escalate complex or unresolved issues to higher-level support teams (L2/L3) and ensure proper documentation of the escalated issues.
  • Perform routine activities like health checks, log reviews, and minor bot audits.
  • Update and maintain documentation, standard operating procedures (SOPs), and knowledge base articles for support processes

Skills :

  • Proficiency in UiPath Studio and Orchestrator is essential.
  • A strong understanding of Robotic Process Automation principles and best practices.
  • Familiarity with ITIL processes for incident and service request management
  • Experience with ITSM (IT Service Management) tools like ServiceNow or Jira
  • Ability to ask targeted questions, diagnose problems, and conduct remote troubleshooting

Job Tags

Contract work, Remote work,

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