Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
Support customers with order, inventory, and shipping workflows
Troubleshoot syncing, stock, and fulfillment issues
Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
Provide product guidance and best practices
Log issues and escalate when needed
What We’re Looking For
2+ years in technical support, customer service, or e-commerce ops
Familiarity with OMS, IMS, and shipping workflows
Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
Excellent written communication (chat/email support)
Strong troubleshooting and problem-solving skills
Coachable, curious, and eager to learn
Intercom experience (FinAI, automations) a plus
Why Join Us
Competitive salary + performance incentives
Benefits + 401(k) with company contributions
Additional perks and benefits
A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

GE Renewable Energy Power and Aviation

RPMO 1st shift Cell Leader Job at GE Renewable Energy Power and Aviation

...clear expectations on production output, EHS compliance, and quality workmanship Responsible for daily workforce job allocations and shift support coordination Develop project specific scopes of work, schedule, and manage larger office complex maintenance and repair...

IW Group

Creative Director Job at IW Group

...Join to apply for the Creative Director role at IW Group Inc. Join to apply for the Creative Director role at IW Group Inc. Get AI-powered advice on this job and more exclusive features. This range is provided by IW Group Inc.. Your actual pay will be...

FedEx

Package Handler - Part Time (Warehouse like) Job at FedEx

...career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and... ...hour paid weekly for both full and part time opportunities ~$5,250 tuition reimbursement... ...process should contact recruitmentsupport@fedex.com. Applicants have rights under Federal...

Aulani, A Disney Resort & Spa

Bell Services- Full Time, $20.39/Hour + Gratuities Job at Aulani, A Disney Resort & Spa

...Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: ~100% full coverage of healthcare for you and your eligible dependents ~ Tuition paid upfront at network schools ~ Free lunch ~ Free parking ~ Free theme park admission...

Nashville Staffing

Receptionist Job at Nashville Staffing

...divh2HR Block Seasonal Client Service Professional/Receptionist/h2pOur Company At HR Block, we believe in the power of people helping... ...have been met during service both in person, over the phone or virtually/liliMaintain office cleanliness and organization of resources...

L1 Customer Support Agent Job at Goflow, North Bergen, NJ

ZUZRVXhTV2lSVG03UjAySnY0MFBsRTl1