Job Description

The Installations Specialist delivers exceptional customer service and telephone support by answering incoming calls and assisting callers with inquiries such as installations, warranties, and invoices. The Installations Specialist is also a valuable role model for the entire organization and active contributor to Great Place to Work.

Essential Duties and Responsibilities

• Understands and adopt the Taste of Success , embracing and promoting Unox culture .
• Answers incoming calls, provides telephone support, and assists callers with inquiries such as installations, warranties, and invoices.
• Supports the administration of the equipment installation process.
• Inputs installations and warranty data into database for all incoming calls.
• Researches and resolves customer questions or problems.
• Assists the service team with managing and developing Service Agents throughout all regions.
• Oversees authorized service agent contract management, warranty service authorization, and invoice approvals.
• Provides support to other Installations Specialists or within the department, as necessary.
• Follows up with other departments to resolve problems as needed.
• Stays current on industry performance standards, best practices, trends, and service levels and ensures performance meets or exceeds benchmark standards.
• With a people orientated and process driven approach, establishes, prioritizes, and leads implementation strategies to achieve sales, company objectives, and continuous improvement initiatives focused on optimizing customer experience, training, quality, efficiency.
• Maintains a growth mindset to determine future needs and priorities, and establishes the direction for resources, processes, and the area department.
• With a dynamic attitude, collaborates, evaluates, and prioritizes department objectives, and participates in the development and implementation of business action plans as a member of the Unox team.
• Builds a strong, direct feedback culture, by providing feedback that is constructive, frequent, immediate, concrete, and in small portions.
• Implements, oversees, and complies with all Company health and safety, environmental, and quality policies and regulatory requirements.

Other duties as assigned.

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