Installations Specialist Job at UNOX Inc, Denver, NC

ZkZVU3hTZXRTekc3VEVpTHZZRU5tazVnK1E9PQ==
  • UNOX Inc
  • Denver, NC

Job Description

The Installations Specialist delivers exceptional customer service and telephone support by answering incoming calls and assisting callers with inquiries such as installations, warranties, and invoices. The Installations Specialist is also a valuable role model for the entire organization and active contributor to Great Place to Work.

Essential Duties and Responsibilities

  • Understands and adopt the Taste of Success , embracing and promoting Unox culture .
  • Answers incoming calls, provides telephone support, and assists callers with inquiries such as installations, warranties, and invoices.
  • Supports the administration of the equipment installation process.
  • Inputs installations and warranty data into database for all incoming calls.
  • Researches and resolves customer questions or problems.
  • Assists the service team with managing and developing Service Agents throughout all regions.
  • Oversees authorized service agent contract management, warranty service authorization, and invoice approvals.
  • Provides support to other Installations Specialists or within the department, as necessary.
  • Follows up with other departments to resolve problems as needed.
  • Stays current on industry performance standards, best practices, trends, and service levels and ensures performance meets or exceeds benchmark standards.
  • With a people orientated and process driven approach, establishes, prioritizes, and leads implementation strategies to achieve sales, company objectives, and continuous improvement initiatives focused on optimizing customer experience, training, quality, efficiency.
  • Maintains a growth mindset to determine future needs and priorities, and establishes the direction for resources, processes, and the area department.
  • With a dynamic attitude, collaborates, evaluates, and prioritizes department objectives, and participates in the development and implementation of business action plans as a member of the Unox team.
  • Builds a strong, direct feedback culture, by providing feedback that is constructive, frequent, immediate, concrete, and in small portions.
  • Implements, oversees, and complies with all Company health and safety, environmental, and quality policies and regulatory requirements.

Other duties as assigned.

Job Tags

Contract work, Immediate start,

Similar Jobs

Vensure

Integration Project Manager - AZ - On Site Job at Vensure

 ...to hear from you. Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing.... 

Babcock Power

Welding Engineer Job at Babcock Power

Babcock Poweris an Equal Opportunity Employer (M/F/D/V).Thermal Engineering International (USA) Inc. designs and fabricates high quality...  ...industries worldwide. This position is responsible for all welding related activities this includes review of customer specifications... 

Work At Home Vintage Experts

Remote Commercial Claims Adjuster - Work From Home Job at Work At Home Vintage Experts

A leading work-from-home insurance firm is seeking experienced insurance professionals to manage various claims while offering a flexible work schedule. Ideal candidates will have...  ...emphasizing previous commercial claims adjusting experience. This role provides benefits... 

One World Global Services

Vietnamese:US-based Interpreters Job at One World Global Services

 ...WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: VIETNAMESE Requirements: ~90% English proficiency~ Steady wired internet connection ~ USB Wired headset ~ Windows 10or MacOS WHAT WE OFFER YOU: Fully remote position with a clear schedule... 

Banner Bank

Small Business Consultant Job at Banner Bank

 ...core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our...  ...each year to community organizations. As a Small Business Consultant , you will provide an exceptional client experience while...