Job Description:
Responsible for providing administrative support by documenting employee data changes, performance reports and communications. Qualifications: Bachelor's Degree
HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
The role is more of a high caliber customer service representative and maintaining data versus a typical HR role
Attention to detail and critical thinking skills are a must
Potential for extensions
Use of case management software and call management software preferred. They use ServiceNow for Case Management.
Microsoft Outlook/Teams/Excel experience.
Looking for at least 5 years of years' experience
Spanish language skills highly preferred.
• Call Center
o Answer and field all types of calls that come in – provide assistance and/or direction.
• Payroll Support
o Closely partner with Payroll team as it relates to inquiries
o Field employee and HR payroll questions to properly direct them to the right resolution
• Day-to-day Support
o Provide One HR expertise and support to the HR community and employees
o Tuition Reimbursement processing
o Employee Verifications
o Policy Questions & Compliance and Policy Acknowledgements
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