Help Desk Ticket Coordinator Job at Headway Strategy, Akron, OH

ZUZRVHdTK2lSRCs5VFV5S3ZZZ0tuMGhwL3c9PQ==
  • Headway Strategy
  • Akron, OH

Job Description

Job Description

Job Description

Salary: $14-$20 hourly DoE

Headway Strategy is seeking a reliable candidate to fill a position of Help Desk Ticket Coordinator within our Managed Services practice.

Job Description:
The Help Desk Ticket Coordinator is responsible for managing and organizing incoming IT support requests. This role involves monitoring the help desk ticketing system, assigning tickets to appropriate technicians, tracking progress, ensuring timely resolution, and maintaining communication with users throughout the process. The coordinator ensures service level agreements (SLAs) are met and helps improve support workflows and customer satisfaction.

Key Responsibilities:

  • Monitor and triage incoming help desk tickets
  • Assign tickets to appropriate support staff based on priority and category
  • Ensure timely follow-up and resolution of support requests
  • Communicate with users regarding ticket status and resolution
  • Maintain accurate records and generate reports on help desk performance

Skills & Qualifications:

  • Strong organizational and communication skills
  • Familiarity with IT ticketing systems (e.g., ServiceNow, Zendesk, Jira)
  • Ability to prioritize tasks and manage time effectively
  • Basic understanding of IT support processes

The hours for this role are Monday through Friday, 7:30am to 4:30pm Eastern time. This role is an onsite role and is not eligible for hybrid or remote work. Applicants must be United States Citizens.

Job Tags

Hourly pay, Remote work, Monday to Friday,

Similar Jobs

Country Garden Real Estate Group

PHD degree Holder Management Trainee Project Job at Country Garden Real Estate Group

Any PHD degree Holder who has interest to develop you career with China's Top 1 real estate company, please contact with me. We have vast real estate project all over the world in the coming years, wishing to grow with you together.our Major required (Civil Engineering,... 

Bastian Solutions

Sr. Software Engineer Job at Bastian Solutions

The Sr. Software Engineer will work with a small R&D team in Boise to produce an industry leading Mobile Robotic solution for the Material Handling Industry. They will utilize the latest technologies to integrate robotics into material handling systems for complex applications...

Dental Plus

General Dentist - Logansport, Indiana Job at Dental Plus

 ...Job Description General Dentist Opportunity in Logansport, Indiana $250,000 Compensation Package Tuition Reimbursement Provided At Dental Plus we are seeking a passionate and driven General Dentist to join our dynamic team. Whether you're a seasoned practitioner... 

Providence Health and Services

CNA - Float Job at Providence Health and Services

 ...Description The CNA performs assigned tasks and activities according to skill level and patient needs as assessed by the RN. The CNA supports nursing personnel in providing nursing care to patients and assists with providing a safe, quite, clean, organized environment... 

Confidental

Warehouse Manager Job at Confidental

 ...Primary Job Function: The Warehouse Manager, under the supervision of the Director, plans, directs and coordinates the operations of the organization. The Manager is responsible for ensuring and improving the performance, productivity, efficiency, and profitability of...