Candidates from Columbus OH only!
Job Id: MOR2JP00015970
Job Title: Customer Supp/Account Rep-Sr-IT | Level 2
Client: Morgan Stanley
Location: 4343 Easton Commons, Columbus, OH, USA, 43219
Duration: 12 Months
Pay Rate: $21/hr on W2 (no benefits)
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Self-motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
...Intra Management Solutions is seeking an experienced Program Scheduler to support high-visibility programs at LLNL . This role is entirely onsite and requires an active Q Clearance no exceptions. Youll play a critical role in supporting program execution for one...
...Route and detention pay. ~$5,000 sign-on bonus for experienced drivers. ~ Safety and performance bonuses of up to $600 per quarter.... ...Partner, and/or Human Resources Leave Administration. A wholly owned subsidiary of Schneider, Midwest Logistics Systems, Ltd. (MLS)...
...dimensional cognitive ability and capability to read and create isometric and perspective drawings ~ Excellent skills/knowledge of SolidWorks ~ Good analytical and problem solving skills. ~ Entrepreneurial spirit ~ Good interpersonal communication skills ~ Good...
...not by profit! VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care has openings for Registered Nurses at Baylor Women's Correctional Institution for Multiple Shifts! We offer the following shift differential: Weekday (Mon-Fri)...
...intelligence. SUMMARY We are looking for an experienced Channel Manager to lead results on a day-to-day basis and partner with our key... ...Shape an effective channel strategy by brand and product category, develop and implement strategies to optimize sales through...