Strong communication skills; both written and spoken.
Required/Desired Skills Skill Required /Desired Amount of Experience Promptly answer help desk phone Required 3 Years Promptly respond to help desk emails Required 3 Years Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Required 3 Years Perform agency computer repairs, as needed Required 3 Years Install software/updates on agency computers as needed Required 3 Years Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports Required 3 Years Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery Required 1 Years Create ServiceNow incidents for all phone and email requests Required 1 Years Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment Required 1 Years
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