Job Description

POSITION SUMMARY:

The HVAC General Manager role is pivotal in building and leading a high-performing team focused on both maintenance and installation services within a fast-growing startup. Reporting directly to the leadership team, the position is responsible for recruiting skilled technicians, developing operational processes, and implementing key performance indicators to drive efficiency and profitability. This hands-on leadership role collaborates closely with both office and field teams to optimize scheduling, resource allocation, and the overall customer experience. The role offers autonomy to establish the department’s foundation, drive scalable growth, and cultivate a collaborative culture that promotes continuous learning and career development. This opportunity provides the chance to lead a well-capitalized startup with strong backing and resources, where strategic vision and operational expertise will play a direct role in shaping the company’s success.

RESPONSIBILITIES:

• Lead the recruitment and hiring of a skilled HVAC field team, including service and installation technicians, to build a strong and scalable workforce.
• Manage day-to-day operations, including scheduling, dispatching, and resource allocation, to optimize productivity and profitability across maintenance and installation services.
• Collaborate closely with the leadership team in the office and spend time in the field to maintain a hands-on presence and foster strong team dynamics.
• Oversee vendor relationships and equipment management, ensuring the company’s fleet and resources are effectively utilized to support business growth.
• Drive the creation of a positive corporate culture focused on teamwork, professional development, and employee empowerment, supporting career growth opportunities for all team members.
• Ensure technical quality and compliance with local/state codes.
• Collaborate with vendors for parts and equipment procurement.
• Deliver exceptional customer service and build client relationships.
• Implement and drive adoption of technology solutions.

EDUCATION AND EXPERIENCE:

• Active relationship with key HVAC equipment vendors.
• Knowledge of mechanical code compliance.
• Blueprint reading and system design knowledge required.
• Ability to troubleshoot systems effectively.
• Experience with ServiceTitan is a plus.
• Strong time management skills and ability to multitask.
• Project planning and coordination skills.
• Proficiency in technology.
• A commitment to the company's core values: Integrity, Positivity, Freedom, Collaboration.

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