Job Description

The General Manager supports the a private business club in delivering a seamless luxury experience for members while overseeing daily operations. This role blends operational excellence, staff leadership, and refined service management. The ideal candidate is a hands-on leader who thrives in a luxury environment, is attentive to detail, and inspires their team to exceed expectations.

Key Responsibilities

1. Member Experience & Hospitality

•  Act as a day-to-day host and point of contact for members, ensuring every interaction
• reflects our standard of discretion and refinement.
•  Proactively anticipate and address member needs, ensuring personalized experiences.
•  Maintain the presentation and ambiance of all club spaces to reflect brand excellence.

2. Daily Operations

•  Oversee day-to-day activities, including reception, concierge, housekeeping, dining, and
• event setup.
•  Support the Club in implementing policies, procedures, and service standards.
•  Coordinate with vendors and service providers to ensure consistency and quality.

3. Staff Leadership

•  Supervise and coach team members to embody The Club values.
•  Conduct daily briefings to set service goals and priorities.
•  Support scheduling, onboarding, and performance development of staff.

4. Financial & Administrative Support

•  Assist in creating monitoring budgets, expenses, and inventory control.
•  Perform Accounts payable and run accounts receivable
•  Manage vendor relationships and assist in procurement of supplies and luxury goods.
•  Support reporting and operational analysis for leadership.

5. Events & Member Experiences

•  Assist in planning and executing private events, member socials, and VIP experiences.
•  Work closely with the culinary and beverage team to deliver exceptional dining and
• event service.

Qualifications

•  5–7 years of experience in luxury hospitality, private club management, or premium
• service environments.
•  Financial acumen with budgets, P&L, QuickBooks, accounts payable and receivables.
•  Proven ability to manage teams and deliver exceptional guest experiences with
• discretion.
•  Strong organizational and communication skills.
•  Familiarity with high-end dining, wine, and event management.
•  Ability to remain poised and professional in a fast-paced, high-touch environment.

Personal Attributes

•  Service-First Mindset: Genuine passion for creating elevated guest experiences.
•  Hands-On Leader: Willing to lead from the front, set the tone, and support the team.
•  Detail-Oriented: Obsessed with maintaining impeccable standards.
•  Discreet & Professional: Trusted confidant to high-profile clientele.
•  Collaborative: Works closely with leadership to execute vision and goals.

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