Job Description
The General Manager supports the a private business club in delivering a seamless luxury experience for members while overseeing daily operations. This role blends operational excellence, staff leadership, and refined service management. The ideal candidate is a hands-on leader who thrives in a luxury environment, is attentive to detail, and inspires their team to exceed expectations.
Key Responsibilities
1. Member Experience & Hospitality
- Act as a day-to-day host and point of contact for members, ensuring every interaction
- reflects our standard of discretion and refinement.
- Proactively anticipate and address member needs, ensuring personalized experiences.
- Maintain the presentation and ambiance of all club spaces to reflect brand excellence.
2. Daily Operations
- Oversee day-to-day activities, including reception, concierge, housekeeping, dining, and
- event setup.
- Support the Club in implementing policies, procedures, and service standards.
- Coordinate with vendors and service providers to ensure consistency and quality.
3. Staff Leadership
- Supervise and coach team members to embody The Club values.
- Conduct daily briefings to set service goals and priorities.
- Support scheduling, onboarding, and performance development of staff.
4. Financial & Administrative Support
- Assist in creating monitoring budgets, expenses, and inventory control.
- Perform Accounts payable and run accounts receivable
- Manage vendor relationships and assist in procurement of supplies and luxury goods.
- Support reporting and operational analysis for leadership.
5. Events & Member Experiences
- Assist in planning and executing private events, member socials, and VIP experiences.
- Work closely with the culinary and beverage team to deliver exceptional dining and
- event service.
Qualifications
- 5–7 years of experience in luxury hospitality, private club management, or premium
- service environments.
- Financial acumen with budgets, P&L, QuickBooks, accounts payable and receivables.
- Proven ability to manage teams and deliver exceptional guest experiences with
- discretion.
- Strong organizational and communication skills.
- Familiarity with high-end dining, wine, and event management.
- Ability to remain poised and professional in a fast-paced, high-touch environment.
Personal Attributes
- Service-First Mindset: Genuine passion for creating elevated guest experiences.
- Hands-On Leader: Willing to lead from the front, set the tone, and support the team.
- Detail-Oriented: Obsessed with maintaining impeccable standards.
- Discreet & Professional: Trusted confidant to high-profile clientele.
- Collaborative: Works closely with leadership to execute vision and goals.
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