Full-time / Part-time Retail Associate Job at Payroll Solutions Group Inc, Lakeland, FL

Y2xZUXh5Q3RUamk5UlVxTXZJOExuVTFxOXc9PQ==
  • Payroll Solutions Group Inc
  • Lakeland, FL

Job Description

The Retail Associate provides critical telephone and in-person assistance to our valued customers. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Retail Associate helps with administrative duties and helps process shipping orders. The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills. Previous customer service or other related experience is highly preferred.

COMPENSATION

* Depends upon skills and experience

RESPONSIBILITIES

  • Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
  • Coordinates questions and issues with the appropriate department personnel
  • Maintains records of customer interactions and transactions
  • Handles customer complaints or escalates when necessary
  • Meets or exceeds all service and sales targets
  • Provides administrative assistance as needed
  • Attends all staff meetings, trainings, and educational classes as required
  • Performs other duties as assigned

QUALIFICATIONS

  • High school diploma or GED required; some post high school education or training preferred
  • Previous customer service or related experience preferred
  • Pleasant/friendly demeanor and an outgoing personality
  • Notary knowledge and/or education a plus
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Strong organizational and problem-solving skills
  • Outstanding phone skills
  • Strong computer and internet skills, including Microsoft Office suite
  • Experience with CRM or other customer service software a plus
Company Description We are The UPS Store Franchisee, looking for associates to work in our Socrum Loop and County Road 540A Stores.

Job Tags

Full time, Work at office,

Similar Jobs

GXO Logistics, Inc.

Quality Supervisor - 1st Shift Job at GXO Logistics, Inc.

 ...and dedication. On our team, youll have the support to excel at workand the resources to build a career you can be proud of. 1st Shift, Monday Friday, 8:00am 4:30pm As the Quality Supervisor, you will lead a team of experienced Quality Inspection... 

CHG Healthcare

Family Medicine Physician Opening in Malone, New York Job at CHG Healthcare

 ...history of the region. As the premier staffing agency with unmatched capabilities and scale, CompHealth...  ...week Choose between 5-day or 4-day work week options Outpatient-focused...  ...Option to complete administrative work from home FQHC setting serving a diverse... 

Assisting Hands

Vietnamese or French Caregiver for the Largo area Job at Assisting Hands

 ...I am looking for an experienced HHA or CNA that can speak Vietnamese or French for a 90 year old couple in Largo, Florida. Needs to be experienced available weekdays and weekends. Must have: Level II background CPR TB test We are an equal opportunity... 

Buckley & Associates, PS, Inc

Bilingual Paralegal - Community Outreach (Fluent In Vietnamese) Job at Buckley & Associates, PS, Inc

 ...Job Description Job Description Seeking a Vietnamese-speaking Paralegal in Renton, WA. We are a diverse personal injury law firm representing plaintiffs. We are on the lookout for a professional and high-functioning individual proficient in Vietnamese with strong... 

Staffing Data Services Agency

Data Entry Specialist Job at Staffing Data Services Agency

 ...The Data Entry Specialist operates and maintains a personal computer in a work-at-home environment, accurately entering data to pay utility invoices and prepare customized reports. PRINCIPAL RESPONSIBILITIES AND DUTIES: Enters customer utility invoices by...