Job Description

DIN TAI FUNG RESTAURANTS

Job Title: FSQA Manager

Compensation: $120,000 - $150,000 Annual Salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location: Onsite - Din Tai Fung Central Kitchen (City of Industry, CA)

About Us:

Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.

Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits and Perks:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Opportunities for growth; we love promoting within!

About the Role:

The primary objective of this role is to oversee and manage product safety, product quality, and Research & Development (R&D) projects. The FSQA Manager will leverage a comprehensive understanding of moisture analysis, water activity, other quality measurement units, and a robust knowledge of GMP. Reporting directly to the Quality Assurance Director, the FSQA Manager will support both CK and restaurants and guide the team of quality control technicians, ensuring adherence to established processes and maintaining high product quality standards.

Responsibilities:

• Lead initiatives to monitor and enhance food safety protocols, ensuring compliance with regulatory standards.
• Manage and guide the quality control team in executing processes related to quality measurements. Ensuring laboratory safety and adhere to instructions for measuring quality metrics using laboratory equipment.
• Oversee Research & Development projects to ensure alignment with quality objectives and the introduction of innovative practices.
• Enforce and promote adherence to Good Manufacturing Practices (GMP) throughout the production process, and support food quality and traceability via FoodlogiQ
• Identify opportunities for process improvement and collaborate with cross-functional teams to implement enhancements. Additionally, provide support for the onboarding of new systems.
• Assist in the development of comprehensive food safety plans and Standard Operating Procedures, ensuring adherence to industry standards and regulatory requirements.
• Performing Internal audits including auditing of raw, prepped, and finished food procedures; management of Ecosure audits.
• Support with on-boarding, managing, and auditing third party suppliers.
• Responsible for reviewing and maintaining all vendor documentation to ensure compliance with food safety regulations and internal standards. This includes verifying documents, cross-functional desk audit, conducting risk assessments, and ensuring that suppliers meet all necessary quality and safety requirements.
• Performing root cause analysis for any non-conformities found or reported, ensuring timely corrective actions are implemented to prevent recurrence.
• Maintain accurate records of quality control activities, generate reports, and provide insights to drive continuous improvement and regular review of production and receiving records
• Conduct sensory evaluation, visual inspection and analyses (Organoleptic, Moisture, Water Activity) of raw ingredient and finished product samples
• Provide training and support to the quality control team, fostering a culture of continuous learning and development.
• Responsible for monitoring, evaluating and reporting analytical results of products and raw materials including alerting out of compliance results
• Conduct environmental analyses, i.e. swabbing and generate analytical reports
• Provide management with detailed reports as required- daily, weekly, monthly, etc.
• Communicate and follow Din Tai Fung's food safety commitment practices
• Other tasks as assigned by Manager/Director

Job Requirements:

• Bachelor's degree in Food Science, Food Safety, or a related field.
• 4+ years of proven experience in food safety and quality assurance roles, with experience in team management
• Bilingual in Spanish preferred
• Proven analytical strengths and experience
• Ability to follow written and verbal work instructions
• Excellent communication skills with the ability to present information and respond to questions from customers, managers or the general public
• Strong organizational skills, including attention to detail, time management and prioritization to achieve results
• Strong computer skills including Microsoft Word and Excel (Google Suite)
• Experience in analyzing data and writing KPI reports
• Ability to react quickly to changing requirements

Preferred Requirements:

• Bilingual in Spanish

Special Requirements:

• Certification in Hazard Analysis Critical Control Points (HACCP)
• PCQI certification
• ServSafe Manager

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: .

Applicants must be 18 years or older.

Compensation: $120,000.00 - $150,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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