Job Description

Job Title: Field Service Technician – CNC Machinery

Location: Milwaukee, WI

Compensation: Up to $95k + overtime

We’re looking for a skilled, solutions-driven Field Service Technician to join our client's team in Milwaukee. In this pivotal role, you won’t just fix machines, you’ll empower manufacturers by ensuring their CNC technology performs at its highest level. From installation to diagnostics, you’ll be the face of their service excellence, bringing technical precision and a passion for problem-solving directly to their customers.

What You’ll Do:

• Serve as a trusted expert by diagnosing and resolving technical issues on CNC machine tools with speed and precision.
• Lead machine installations and tooling setups, ensuring optimal performance from day one.
• Deliver scheduled preventative maintenance and repairs with a focus on quality, safety, and minimal downtime.
• Guide and train both customers and internal teams on equipment best practices, building confidence and trust.
• Maintain accurate, timely documentation of service calls, using our service software platform.
• Communicate proactively with customers, providing status updates, clear instructions, and follow-up support.
• Collaborate across teams to improve service processes and contribute to continuous improvement initiatives.
• Protect and maintain company tools, equipment, and resources with care and accountability.
• Stay ahead of the curve with ongoing training, certifications, and independent study to grow your technical edge.

What You Bring:

• Associate degree or relevant certification in CNC machine tool technology or related field.
• Minimum of 2 years of experience servicing and repairing CNC equipment.
• A valid driver’s license and clean driving record; a personal vehicle may be required until a company vehicle is assigned.
• Excellent communication and customer service skills; able to represent the company professionally.
• A collaborative mindset and the ability to work seamlessly with internal and external teams.
• Flexibility to travel, including international assignments, and work outside regular hours when needed.
• Ability to obtain and maintain a valid passport and major credit card for travel-related expenses.

Click apply or speak to James Field for the full details at jfield@kensingtonadditive.com

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