Job Description

Job Description

COMPANY OVERVIEW

At Master Technology Group (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We’re looking for excited and motivated individuals who are as excited to build this organization as we are. Isn’t it time you were a part of something great?

JOB SUMMARY

Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.

The ERP Analyst will provide Enterprise Resource Planning (ERP) systems and operational support throughout the project life cycle.

The ideal candidate will play a key role in the advanced customization, configuration, and maintenance of MTG’s ERP systems. This position involves in-depth analysis and testing of ERP processes and reporting to ensure optimal performance and alignment with corporate goals. The ERP Analyst collaborates with senior team members and provides expertise in addressing complex ERP-related challenges. In addition, the ERP Analyst will periodically support the Operations team in executing technology-related projects for our clients.

To succeed, the ERP Analyst must possess excellent customer service skills and maintain strong professional relationships with all stakeholders, including employees, clients, vendors, and partners. Strong communication, administrative skills, organizational and multi-tasking capabilities are vital.

The position is a full-time, in-office role that reports to the Manager of IT and Business Transformation.

KEY DUTIES AND RESPONSIBILITIES

• Lead in the customization and configuration of advanced ERP workflows
• Conduct in-depth analysis of ERP systems to identify areas for improvement and optimization
• Collaborate with senior team members and cross-functional teams to gather requirements, design process improvements, and implement ERP solutions
• Perform comprehensive testing of ERP workflows to ensure compliance with corporate needs and industry standards
• Provide support for end-users and troubleshoot ERP-related issues
• Stay abreast of emerging ERP technologies and contribute to the continuous improvement of ERP processes
• Gain a thorough understanding of MTG services and operational processes
• Tracking and reporting overall progress and milestone status to Coordinators and Project Managers as needed
• Develop and maintain positive relationships with clients, fellow employees, vendors, and local service providers
• Coordinate resources to support the project completion process and assist with post-install document/program creation
• Administrative responsibility to support systems utilization, including but not limited to managing security settings, user access, change requests, and overall system configuration
• Stay informed of and communicate updates and improvements to systems and operational processes
• Coordinate reporting needs, generate reporting, and conduct high-level data analysis to support leadership in data-driven decision-making
• Develop custom reports based on departmental and overall company goals
• Evaluate and optimize workflow and define best practices
• Other related duties as required or assigned

QUALIFICATIONS

• 3+ years of experience in a business operations role, ideally with expertise in reporting and business process automation
• Familiarity with enterprise-level ERP solutions, CRM solutions, data visualization tools, and project management solutions
• Ability to translate raw data into meaningful metrics
• Demonstrated experience in project management, formal or informal
• Ability to own and solve problems independently and as part of a cross-functional team
• Considerable experience with Microsoft applications (Word, Excel, PowerPoint, 365, etc.)
• Excellent organization skills and a passion for process and business systems, as well as process improvement
• Effective communication skills, written, verbal and visual (example: process mapping/workflow)
• Proven ability to multitask in a fast-paced environment
• Excellent interpersonal skills with the ability to work with a variety of stakeholders

PERFORMANCE MEASUREMENTS

• Demonstrates a clear understanding of the key duties and responsibilities of the position
• Shows enthusiasm and effort to perform all aspects of the role effectively
• Exhibits competence and capability to execute key duties and responsibilities efficiently
• Consistently meets expected standards of quality and customer satisfaction
• Completes assigned tasks promptly and adheres to project deadlines
• Always represents MTG in a professional manner, embodying the company’s standards of conduct and appearance
• Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment
• Maintains effective working relationships and collaborates well within a team environment
• Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence
• Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks
• Alignment with and demonstration of  MTG’s Core Values:

People First: Demonstrates humility, helpfulness, and genuine care for others

Above and Beyond : Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations

Sense of Urgency: Responds promptly and diligently to organizational and client needs

Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously

Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards

COMPENSATION AND BENEFITS

• Base Salary $72,000 - $85,000+ DOQ
• Phone Stipend
• Medical, Dental & Vision Insurance
• 401k Match
• PTO
• Nice Healthcare
• Life Insurance – Company-provided
• STD / LTD – Company-provided
• Employee Referral Bonus
• Development Opportunities

Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

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