Job Description

Overview

The Benefit Service Center (BSC-Call Center) is seeking a member to join our incredible management team.

Our ideal candidate is someone who:

• Collaborates and contributes to achieving organizational outcomes
• Grows, learns, and continuously improves, while understanding the boundaries and responsibilities of the role
• Provides strong oversight of work, staff, and technical processes, while being open to learning how data influences operations
• Supports staff development, coaching individuals toward growth and confidence
• Models' professionalism and accountability, setting the tone for the team
• Encourages innovation and process improvement, even within system constraints
• Is pleasant, approachable, positive, and enjoyable to work with

The BSC is a unique and hard-working collaborative team that strives to provide accurate benefits with the best customer experience. The Call Center determines eligibility for Vermonters by State and Federally funded programs using multiple platforms with a variety of call center technology. This supervisor provides direct supervision in a hybrid environment to Benefit Program Specialists, Senior Benefit Program Specialists and supports program eligibility. In addition, a supervisor is expected to complete performance evaluations, address performance issues, while mentoring, training, and encouraging professional growth and accomplishments.

Who May Apply

This position, Economic Services Supervisor (Job Requisition #53990) , is open to all State employees and external applicants.
If you would like more information about this position, please contact Paul Madden at paul.madden@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed primarily in a standard office setting within a district office. Some travel may be necessary, for which private transportation must be available. Stressful interaction with upset or emotional clients may occur. Staff workload may frequently be heavy.

Minimum Qualifications

Bachelor's degree or higher AND one (1) year as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

OR

Associates degree AND three (3) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

OR

High School diploma or equivalent AND five (5) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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