Job Description

LHH is partnering with a Museum client to find a dynamic and experienced Ecommerce and Book Store Manager. This role is pivotal in driving the online sales and digital presence of the Museum bookstore, ensuring a seamless and engaging customer experience across the e-commerce platform and the physical store.

Key Responsibilities:

• Ecommerce Strategy and Management:
• Develop and implement strategic and annual financial plans to achieve and exceed online sales and profitability goals.
• Oversee and manage the daily operations of the online store, ensuring a seamless customer experience.
• Drive online sales through effective digital merchandising, promotions, and customer engagement strategies.
• Plan and execute online marketing campaigns, including email marketing and social media promotions.
• Coordinate shipping fulfillments to ensure timely and accurate delivery of orders.
• Team Leadership:
• Schedule, mentor, and supervise e-commerce staff to ensure smooth operations and excellent customer service.
• Implement team protocols and provide comprehensive training to staff and volunteers.
• Financial and Operational Management:
• Plan, prepare, and monitor the departmental budget, profit and loss (P&L), and analytics to measure and report on e-commerce performance.
• Ensure compliance with tax regulations and maintain accurate reports for sales tax and financial reporting.
• Vendor and Inventory Management:
• Build and maintain relationships with vendors to ensure appropriate stock levels and pricing advantages.
• Manage point-of-sale (POS), purchase order, and inventory management systems to align with the e-commerce operational plan and financial goals.
• Collaboration and Marketing:
• Collaborate with the Marketing and Graphic Design teams to create, develop, plan, and execute the store’s marketing materials.
• Work with the Events and Development departments on special events and activations, donor engagement, and other special projects.

Qualifications:

• 2-5 years of experience in e-commerce, digital marketing, or online store management.
• Strong interpersonal and communication skills, with the ability to engage customers professionally.
• Proficiency in e-commerce platforms and point-of-sale systems, including Shopify (preferred).
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and accuracy in maintaining records and transactions.
• Collaborative spirit: enjoys working with a wide variety of people and departments, while also being able to work proactively and independently.
• Flexibility to work varying hours, including weekends, evenings, and holidays as needed.

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