Job Description

JD:

Daily Operations Coordination

1. Verify merchants’ pickup tasks daily based on system data, prioritize unfinished tasks from the previous day, and update the pickup schedule in real time.
2. Optimize routing logic (based on factors such as distance, package volume, vehicle type, and operation time), assign tasks to drivers, and generate handover slips.
3. Supervise drivers’ pre-departure checks (accounts, devices, vehicle condition), lead morning briefings, and coordinate post-return inspections and key collection.

Merchant Communication & Collaboration

1. Make daily calls to key merchants (approximately 10%) to confirm pickup time, volume, and special requests; summarize and update the system accordingly.
2. Monitor merchant volume fluctuations and work with dispatchers to adjust task priorities to ensure pickup efficiency.

Driver Dispatch & Progress Monitoring

1. Monitor on-time pickup rates in real time, track task progress, and coordinate with quality control to adjust plans for serious delays.
2. Handle on-site driver issues (e.g., device malfunctions, volume discrepancies) and work with dispatchers for quick resolution and record-keeping.

Data Management & Log Maintenance

1. Consolidate daily pickup data (on-time rate, completion rate, exceptions), update logs, and share with relevant departments.
2. Support warehouse dispatch in coordinating cargo sorting and secondary transport connection.

Job Requirements

Education & Experience

1. Bachelor's degree or above, preferably in Logistics Management, Supply Chain, Transportation, or related fields.
2. 1+ year of experience in logistics dispatch, courier operations, or related areas; familiar with routing logic and vehicle dispatch procedures.

Core Skills

3. Proficient in using logistics management systems; capable of processing data and optimizing task assignments efficiently.

4. Strong communication and coordination skills; able to effectively interact with merchants, drivers, and cross-functional teams.

5. Clear logical thinking, multitasking ability, and quick decision-making under unexpected situations.

Other Requirements

6. Willingness to work flexible hours (rotating early and late shifts between 8:00 AM – 9:00 PM).

7. Strong sense of responsibility, attention to detail, and ability to work under pressure.

8. Familiarity with the Los Angeles area geography is preferred.

What We Offer

• Comprehensive position training and industry knowledge development
• Clear promotion path (e.g., Dispatcher Supervisor, Regional Operations Manager)
• Young, energetic team environment with flat management structure

Job Tags

Similar Jobs