Job Description

Job Description

Director of Risk & Compliance

Trailhead Credit Union is seeking a seasoned Director of Risk and Compliance to champion the integrity and resilience of our organization. In this pivotal leadership role, you will oversee enterprise risk management, fraud, regulatory compliance, collections efforts, BSA compliance, and internal controls while ensuring that Trailhead operates with excellence, transparency, and trust. As the guardian of our compliance framework, you’ll collaborate across departments to identify risks, implement proactive strategies, and safeguard our members’ financial well‑being. If you are driven by purpose, thrive in a dynamic environment, and are ready to shape the future of risk and compliance at Trailhead, we invite you to bring your expertise and vision to our team.

What Your Day Will Look Like:

·        Functions as a subject matter expert for the organization on matters of regulatory and statutory compliance, including Reg E/Reg Z, Vendor Due Diligence, and serves as our BSA Officer.

·        Manages all fraud, AML, and risk-related alerts and cases. Investigates alerts and cases within fraud detection platform Verafin, leveraging our core banking system Symitar, internal systems, and external resources.

·        Monitors new and existing accounts for activity indicating violation of laws including the BSA; e.g. Elder Financial Abuse, Cannabis Banking, etc.

·        Handles elevated member and non-member interactions related to risk, fraud, or compliance concerns with professionalism.

·        Analyzes risk trends and data, providing reports and recommendations to executive leadership and the board.

·        Guides internal audits and compliance reviews, ensuring effective internal controls and operational integrity.

·        Supervises, coaches, and advises the Member Solutions Manager (Collections) and serves as backup for key tasks including, oversight and monitoring of overdraft/Reg E program, delinquent accounts, and Courtesy Pay communication.

·        Collaborates across departments to embed risk awareness and compliance standards into daily operations.

·        Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday through Friday  
• Hybrid remote work option; two days minimum in-office
• Position based out of our Old Town headquarters

Required:

• High school diploma or equivalent
• Minimum of five years at financial institution
• Minimum of five years in compliance and/or fraud experience
• Minimum of three years management experience
• Excellent verbal and written communication
• Knowledge of Microsoft Office Suite and basic computer programs
• Demonstrated ability to perform financial services

Preferred experience :

• Bachelor’s degree
• Five+ years of direct compliance experience at financial institution(s)

Job Type: Full-time

Status: Exempt

Benefits

Trailhead offers a robust benefits package including:

• 100% employer-paid premiums for employee health, vision, and dental insurance (50% for dependents)
• Employer-paid life insurance
• 100% vested 401K retirement plan with generous employer basic and matching contribution
• Generous Paid Time Off and Extended Leave accrual starting at 20 days per year
• 12 paid holidays
• Tuition reimbursement and professional development opportunities
• Parking benefit
• Discounts on products and services including 1% off auto loan rates
• And more!

Interested in applying?

Email your current resume and cover letter explaining why you’re interested in the position.

hr@trailheadcu.org

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