Job Description

Divcon is seeking an experienced Director of Field Service to lead our growing Field Services Organization. In this client-facing leadership role, you’ll serve as the primary point of contact for operations customers, ensuring exceptional service delivery while overseeing day-to-day operations, financial performance, and long-term strategy of the service division.

This is a high-impact leadership role with full P&L responsibility, driving both operational excellence and business growth. You’ll manage a talented team, develop scalable service processes, and strengthen client partnerships while representing Divcon’s service organization externally.

Key Responsibilities

• Lead and manage the service department, including field technicians, coordinators, and service operations staff.
• Own and drive P&L performance: budgeting, forecasting, and profitability improvement.
• Build and maintain strong client relationships; serve as primary contact for customer escalations.
• Develop service strategies to improve response times, enhance efficiency, and increase customer satisfaction.
• Collaborate with sales and engineering to support pre-sales and identify new service opportunities.
• Oversee training, certification, and professional development of the field service team.
• Track and report KPIs (response times, backlog, contract fulfillment, customer satisfaction).
• Ensure compliance with safety protocols, licensing, and industry regulations.
• Represent Divcon at client meetings, trade shows, and industry forums.

Qualifications

• 8+ years in service operations/field service leadership/technical services, with at least 2–3 years in a management or director-level role.
• Strong background in building automation systems (BAS), HVAC controls, SCADA, or related industries (preferred).
• Proven track record of P&L ownership and driving operational improvement.
• Customer-centric leader with strong coaching, conflict resolution, and people management skills.
• Knowledge of field service processes, KPIs, and safety standards.
• Excellent communication and relationship-building skills.

Preferred Experience

• Supporting mission-critical environments (data centers, large commercial buildings).
• Familiarity with service scheduling platforms, CRM/ERP systems, and service contract management.
• OSHA 30 or equivalent certification.

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