Job Description

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. As a leader within Appian's Customer Success organization, you will be responsible for the leadership of a portfolio of Customer Accounts, driving growth and delivery success of programs utilizing Appian's cutting edge software technology. Your focus will be to devise and execute account strategy, identify and solve meaningful business problems for clients using Appian’s software, negotiate contracts, manage regional finance plans across a portfolio of customer accounts and cultivate new business within existing customers, driving growth within your portfolio. You’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption and lead and work closely with a team of Appian colleagues including a close partnership with the sales team. This role is based at our ​h​eadquarters in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. To be successful in this role: You have a deep understanding of information technology systems, networks, applications, and infrastructure. Familiar with current and emerging technologies, and have the ability to evaluate their potential impact on the organization.
You have the ability to inspire and motivate teams. Set clear goals, provide direction, and communicate effectively with both technical and non-technical stakeholders.
You have the ability to think strategically and develop long-term plans that align with the organization's goals. This involves analyzing data, identifying trends, and anticipating future needs.
You are responsible for managing budgets and ensuring that IT initiatives are cost-effective. You need to have a solid understanding of financial management principles, including budgeting, forecasting, and cost analysis.
You have strong project management skills, including the ability to plan, organize, and execute complex IT projects. This involves managing resources, coordinating with stakeholders, and ensuring that projects are completed on time and within budget.
You can collaborate with other departments and stakeholders to ensure that Appian’s IT initiatives align with the overall goals of the company. This involves building strong relationships and working closely with colleagues across the organization. Basic Qualifications: A minimum of a Bachelor's Degree from an accredited university 
Active government Top Secret Clearance or higher
Prior experience in software consulting within the DoD or Intel government sector, (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI)
15+ years of experience managing a portfolio of Agile IT projects in a delivery capacity (within the Federal government)
Experience with problem identification and Business Value Analysis and leading customers towards measurable ROI
A proven track record of growing business and winning bids/business proposals
Experience defining and overseeing the delivery of an integrated technical approach 
Experience executing strategy, managing financial plans, shaping strong delivery proposals and commercial propositions and negotiating contracts
Experience supporting pre-sales activities with an ability to quickly understand processes and to develop technical solutions to support client business strategy

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