Job Description

Immediate need for a talented Deployment Support Analyst . This is a 07+months contract opportunity with long-term potential and is located in Irvine, CA ( Hybrid ). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-73525

Pay Range: $23 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Serves as a technical expert using independent judgment and discretion within approved processes when providing technical assistance and support to customers and lower-level analyst.
• Cross-trained to support Deployment, ECARE, and RTO programs which includes troubleshooting, vendor follow up, coordination with Service Desk
• Availability and willingness to serve in a schedule rotation that provides night and weekend support.
• Identify root cause issues and defect with Tier 1 applications.
• Then share those findings with Business Partners to address and resolve application defects.
• Analyze customer workflow and/or processes flows issues and help to facilitate operational support for their business.
• Translate customer requests into appropriate specifications incidents.
• Understand and appreciate customers’ business functions and time while driving results on incident resolution.
• Maintain increasing technical knowledge of the assigned application.
• Provide technical knowledge in the support of programming languages and applications in various system environments.
• Demonstrate and apply information systems, theory, processes, and technology to all work.
• Contact vendors regarding service issues to receive support information or assistance as instructed by the Team Leader.
• Work collaboratively with Reporting and Problem Management teams on reporting needs and problem management systems.
• Provide effective customer service by being courteous, polite, and friendly always.
• Acknowledge customers timely to determine their need and help the customer resolve the issue or request.
• Participate in departmental programs that promote and deliver exceptional customer service.
• Perform other duties and special projects as assigned by the Leader.

Key Requirements and Technology Experience:

• Prefer Computer Science degree or equivalent years of experience.
• At least 1 year’s customer service experience.
• At least 1 years of Help Desk experience preferred.
• A+ Certification or equivalent experience.
• Network+ Certification or equivalent experience.
• Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.).
• Strong business knowledge to problem solves and provide leadership to less experienced team members.
• Excellent written and oral communication skills.
• Strong organizational and multitasking skill.

Our client is a leading food and beverage Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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