Job Description

We’re hiring full-time INBOUND phone service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience in June 2025 . Join us at 401 S. Wright Road, Janesville, WI 53546.

Shifts, Training & Work Environment:

Enjoy your weekends off!! The shift we are hiring for is 8:30 a.m. to 5:00 p.m . Central time Monday through Friday.

Our 8-week ONSITE onboarding and training academy empowers you to confidently connect with our customers through core skills like critical thinking, decision making and communication.

After completing our 8-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at home are your choice and can change each week based on your preference). You can also enjoy working in the office up to 5 days!

You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts typically after 6 months.

Compensation:

This position is hourly. Start at $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour!

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger’s benefits, please click on the link below:

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Grow with Grainger:

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across speciality teams or into other departments of our evolving business.

Our Culture:

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential. ​

You Will:

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression.
• Demonstrate professional oral and written communication skills including strong reading comprehension
• Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.

You Have:

• High School diploma or equivalent. 1+ years of customer service experience.
• Inbound customer service center experience preferred
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Experience with high touch, hands-on, personalized service with customers in a fast-paced environment
• Ability to commute to our facility ​Ability to sit up to 8 hours a day
• ​A secure workspace dedicated to job activity (Required for work from home/hybrid)
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)​

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