Job Description

About the Company : We are seeking a dedicated Customer Service Representative to join our team. In this role, you will serve as the main point of contact for multiple accounts, handling customers' day-to-day requests and maintaining strong customer relationships through continual contact.

Responsibilities :

• Serve as the primary contact for multiple customer accounts, handling their day-to-day requests via phone and email.
• Maintain and strengthen customer relationships by providing proper service and meeting/exceeding customer needs.
• Simultaneously manage multiple projects, prioritizing customer requests effectively and efficiently.
• Handle customer complaints related to pricing, shipping, quality, and other issues, providing appropriate solutions and alternatives within time limits and following up to ensure resolution.
• Document all communications with customers regarding changes or additions to orders.
• Collaborate with all areas of the office and production to facilitate the flow of orders and meet customers' requested shipment dates.
• Use internal software systems to keep orders progressing through the system.
• Go the extra mile to engage and satisfy customers.

Qualifications :

• 1–3 years of relevant work experience required
• Associate’s degree required; bachelor’s degree preferred
• Strong verbal, written, and interpersonal communication skills
• Excellent phone etiquette
• Proven ability to multitask, prioritize, and stay organized in a fast-paced environment

Required Skills : Data Entry, Customer Communication, Phone Etiquette, Active Listening, Interpersonal Skills, Skilled Multi-tasker, Customer Relations, Customer Service, Attention to Detail.

Pay and compensation package : Starting at $20 per hour with monthly sales commission.

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