Job Description

About Us:

High Point Roofing and Remodeling is a trusted provider of high-quality roofing and remodeling services. We take pride in delivering exceptional customer experiences, from the first phone call to project completion. We are looking for a dedicated and detail-oriented Customer Service Representative to join our team.

Job Overview:

As a Customer Service Representative, you will be the first point of contact for our customers, handling inbound calls, scheduling sales appointments, and making outbound confirmation calls. You will also manage data entry, work within our CRM system, and assist with accounting software. This position requires strong organizational skills, clear communication, and the ability to collaborate effectively with both the Sales and Operations teams.

Key Responsibilities:

• Answer and manage inbound phone calls professionally and efficiently.
• Schedule appointments for the sales staff and ensure timely follow-ups.
• Make outbound confirmation calls to customers regarding scheduled appointments and project updates.
• Enter and update customer data accurately within the CRM system.
• Assist in working with accounting software for invoicing and payment processing.
• Coordinate with Sales and Operations teams to ensure seamless communication and scheduling.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.

Qualifications & Skills:

• Previous experience in a customer service or administrative role preferred.
• Strong verbal and written communication skills.
• Highly organized with excellent attention to detail.
• Proficiency in using CRM systems and accounting software.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• A team player with the ability to work collaboratively across departments.
• Problem-solving skills and a proactive approach to customer interactions.

Benefits:

• Competitive salary based on experience.
• Paid time off and holiday benefits.
• Opportunity for career growth within the company.
• Supportive and friendly work environment.

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