Job Description
- Job Title: Client Scheduling Coordinator
- Duration: 6 Months (Contract to Hire-CTH)
- Location: Whitehouse Station, NJ
- Work schedule-4 days on site, 1 date WFH
- Work Hours-likely to be 9-:5:30 or 9:30-6:00 but will be confirmed at time of offer
- Weekend work is an option depending on work load and would be OT
- Interview will be on site and they generally only do one
- Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis
Summary :
- The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals.
- Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
- Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
- During the scheduling process, they provide exemplary customer service.
Job Responsibilities:
• Acting as the point of contact between Client and the client throughout the home assessment scheduling process
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner by using company and department resources
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
Skills:
- Effective, strong, and service focused communication skills, both verbal and written”
- Outlook-must be able to manage multiple calendars for scheduling of appointments
- EXCEL- data entry
Experience/Education:
• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• Must have a strong experience ,2-4 years Customer Service experience
Job Tags
Contract work, Work from home, Flexible hours, Saturday,