Customer Service Representative
12-Month Contract
$18/hr+ DOE
Fully Onsite
We are seeking a Customer Service Representative who is responsible for providing professional, knowledgeable communication across phone, email, and fax channels to ensure high levels of customer satisfaction and brand loyalty.
Responsibilities:
Update customer accounts with accurate information and call notes
Provide direction and solutions for account issues, billing, and payment methods
Act as a liaison between customers and corporate departments to resolve requests
Handle customer service inquiries via phone, email, and fax, including document fulfillment
Research and resolve title exceptions (e.g., state transfers, name changes, lease-to-loan conversions)
Support escalated customer inquiries such as titles, billing, and tax matters
Qualifications:
High School Diploma/GED required; Bachelor's preferred
Strong customer service and communication skills
Detail-oriented with critical thinking and problem-solving ability
Automotive titling experience a plus
Ability to work in a fast-paced, production-driven environment
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
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