Job Description

Akkodis is partnering with a client in Central Valley, CA who is looking for Customer Service Representatives for a 4-month temporary contract. Under direct supervision, responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment. Please apply if interested!

• The Terms: contact end date January 31 (may extend)
• Location: 100% Onsite at their Modesto office
• Schedule: Monday – Friday 8am – 4:30 OR 8:30am – 5:00pm PST ( training for the first 6 weeks will be 8-4:30pm )

Pay rate $23/hr W2

The Qualifications:

• Completed typing test 40+ wpm required (staffing agency will provide)
• High school diploma or general education degree
• 1+ year experience in customer service
• Previous healthcare, managed care or Medi-Cal experience ( nice to have)
• 1+ year handling heavy call volume (50-100 calls per day) ( preferred)

Essential Functions:

• Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person.
• Researches and resolves issues related to claims and authorizations; monitors progress.
• Researches and resolves complex eligibility issues; monitors progress.
• Creates required documentation, including but not limited to call logs and other tracking systems.

Knowledge, Skills, and Abilities:

• Produces work that is accurate and complete.
• Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
• Rebounds from setbacks and adversity when facing difficult situations.
• Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
• Interpersonal skills - interacts effectively with individuals both inside and outside; relates openly and comfortably with diverse groups of people.
• Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards.
• Strong listening skills, with the ability to accurately receive and understand messages.
• Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations.
• Ability to work independently and as part of a team.
• Demonstrates a commitment to the strategy, vision, mission and values.
• Ability to read, understand and apply complex written guidelines, instructions and other materials.
• Ability to compare and discern the difference between multiple sets of data or information.
• Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines.
• Basic problem solving and analytical skills, including the ability to perform routine analysis and solve problems using identified data and information.
• Basic arithmetic skills.
• Basic knowledge of contact center systems.
• Basic skills in Windows, Word, Excel and Outlook.
• Ability to navigate multiple systems and resources simultaneously.
• Ability to handle confidential information with appropriate discretion.
• Ability to speak and be understood in English.

“Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client”

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