Job Description

Job Title: Customer Service Associate

Position Type: Contract

Location: Sunnyvale, CA (Onsite 3 days/week)

Salary Range / Rate: $30/hr W2 (USD)

About the Role: This role requires a proactive, detail-oriented individual who thrives in customer-centric environments and is eager to make a real impact.

Required Qualifications

• 1–2 years of professional work experience, or 2 years of post-graduate education .
• Strong verbal and written communication skills.
• Fluent in English; Spanish or French is a plus.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Experience with ERP systems (SAP preferred) and CRM tools (Salesforce preferred) .
• Strong time management, attention to detail, and interpersonal skills.
• Ability to handle customer interactions professionally in a high-volume environment.

Key Responsibilities

• Respond to customer inquiries related to orders, product complaints, returns, and service requests.
• Enter and process sales orders in SAP/Neptune , ensuring compliance with purchase terms and company policies.
• Manage service request tracking and logging in CRM systems (Salesforce preferred).
• Maintain accurate and up-to-date customer data in SAP and CRM.
• Ensure high-quality communication through email and phone support.
• Coordinate with internal teams to resolve order issues and enhance service experience.
• Understand and apply standard processes; suggest improvements for efficiency.
• Support continuous improvement initiatives and best practices in customer service operations.

About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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