Job Description

Customer Service & Optical Success Lead

Location: San Francisco, CA (Hybrid)

Type: Full-Time (Part-Time Considered for Current Optical Students)

Compensation: $22$30/hr depending on experience

About Tajima Direct

Tajima Direct is a California-based e-commerce company specializing inpremium prescription and polarized sunglass lenses custom-fit into customers existing frames.

Were bringing true optical craftsmanship and advanced technology into the digital age offering high-quality lens replacement for virtually any frame.

Why This Role Stands Out

• Hybrid & Flexible Schedule: Primarilywork from home with occasionalin-person collaboration and training. We value flexibility no rigid daily commute.
• No Weekend Work: MondayFriday schedule with predictable hours. Flexibility within those hours to get the work done.
• Competitive Pay: $22$30 per hour depending on experience, with regular reviews and raise potential.
• Growth Opportunities: Direct mentorship from the founder and a clear path to advance intoleadership roles.
• Not a Traditional Optical Job: Be part of the technology revolution bringing high-quality, custom eyewear online combining true optical craftsmanship with modern e-commerce and AI-powered innovation.

Job Summary

Were hiring aCustomer Service & Optical Success Lead to join our growing team.

This is a great opportunity for someone with optical training or customer-facing experience whos eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses while learning how technology and AI are reshaping modern optical care.

**Willing to train exceptional and committed candidates without eyewear experience**

Youll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.

Responsibilities

• Communicate with customers via email, chat, and phone regarding lens options and prescription orders
• Review orders for completeness and coordinate with the lab and shipping team
• Troubleshoot customer issues and provide solutions with empathy and professionalism
• Maintain accurate order information in our CRM (Shopify, Airtable, Help Scout)
• Collaborate with the founder on improving systems and scaling operations

Qualifications

• Optical program student or graduate (Opticianry, Optical Technology, or Vision Care)
• ABO certified or planning to become certified
• **Willing to train exceptional and committed candidates without eyewear experience**
• Strong written and verbal communication skills
• Detail-oriented and comfortable reviewing prescription details
• Tech-comfortable and eager to learn new tools and workflows
• Local to the Bay Area preferred for in-person onboarding and collaboration (remote considered within California)

Why Join Us

• Direct mentorship and training from the founder & CEO
• Exposure to advanced lens technology and AI-powered optical systems
• Defined growth path into Customer Service & Operations Lead
• Be part of a small, innovative team redefining the eyewear experience

How to Apply

Email your resume tojacob@tajima-direct.com

Optional: include a short (12 minute) video about why youre interested and why youd be a great fit.

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