Job Description
Customer Service & Optical Success Lead
Location: San Francisco, CA (Hybrid)
Type: Full-Time (Part-Time Considered for Current Optical Students)
Compensation: $22$30/hr depending on experience
About Tajima Direct
Tajima Direct is a California-based e-commerce company specializing inpremium prescription and polarized sunglass lenses custom-fit into customers existing frames.
Were bringing true optical craftsmanship and advanced technology into the digital age offering high-quality lens replacement for virtually any frame.
Why This Role Stands Out
- Hybrid & Flexible Schedule: Primarilywork from home with occasionalin-person collaboration and training. We value flexibility no rigid daily commute.
- No Weekend Work: MondayFriday schedule with predictable hours. Flexibility within those hours to get the work done.
- Competitive Pay: $22$30 per hour depending on experience, with regular reviews and raise potential.
- Growth Opportunities: Direct mentorship from the founder and a clear path to advance intoleadership roles.
- Not a Traditional Optical Job: Be part of the technology revolution bringing high-quality, custom eyewear online combining true optical craftsmanship with modern e-commerce and AI-powered innovation.
Job Summary
Were hiring aCustomer Service & Optical Success Lead to join our growing team.
This is a great opportunity for someone with optical training or customer-facing experience whos eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses while learning how technology and AI are reshaping modern optical care.
**Willing to train exceptional and committed candidates without eyewear experience**
Youll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.
Responsibilities
- Communicate with customers via email, chat, and phone regarding lens options and prescription orders
- Review orders for completeness and coordinate with the lab and shipping team
- Troubleshoot customer issues and provide solutions with empathy and professionalism
- Maintain accurate order information in our CRM (Shopify, Airtable, Help Scout)
- Collaborate with the founder on improving systems and scaling operations
Qualifications
- Optical program student or graduate (Opticianry, Optical Technology, or Vision Care)
- ABO certified or planning to become certified
- **Willing to train exceptional and committed candidates without eyewear experience**
- Strong written and verbal communication skills
- Detail-oriented and comfortable reviewing prescription details
- Tech-comfortable and eager to learn new tools and workflows
- Local to the Bay Area preferred for in-person onboarding and collaboration (remote considered within California)
Why Join Us
- Direct mentorship and training from the founder & CEO
- Exposure to advanced lens technology and AI-powered optical systems
- Defined growth path into Customer Service & Operations Lead
- Be part of a small, innovative team redefining the eyewear experience
How to Apply
Email your resume tojacob@tajima-direct.com
Optional: include a short (12 minute) video about why youre interested and why youd be a great fit.
Job Tags
Hourly pay, Full time, Part time, Local area, Remote work, Flexible hours,