Job Description
Job Title: Customer Service Advisor
Pay: $25/hour
Location: Jersey City, NJ
Start: Mid-October
End: Mid-January
Schedule: Hybrid, rotating shifts — must be available for all shifts
- 9:30am–6:30pm (in-office)
- 1:00pm–10:00pm (remote)
- Weekend availability required (weekends are work-from-home)
- Schedules will flex weekly. Client will assign shifts — no accommodations can be made.
Responsibilities
- Deliver an elevated customer experience across phone, email, and chat.
- Convert inquiries into sales while meeting/exceeding KPIs.
- Build and maintain client relationships through personalized outreach.
- Provide tailored product knowledge and styling advice.
- Resolve customer inquiries efficiently (orders, returns, product info).
- Accurately log interactions in CRM and support operational efficiency.
Qualifications
- 2+ years in retail, customer service, sales, or hospitality.
- Strong communication and relationship-building skills.
- Proven ability to meet or exceed sales targets.
- Experience with CRM systems, Salesforce, or similar tools.
- Organized, detail-oriented, and able to multitask in a fast-paced setting.
- Flexible schedule including evenings, weekends, and holidays.
Job Tags
Work at office, Remote work, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,